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VertexOne · 1 day ago

Implementation Specialist I

United States

Full-time

Hybrid

Entry Level

2+ years exp

VertexOne is a recognized leader in SaaS platforms for utilities across North America. The Implementation Specialist I will lead clients through the implementation process of Digital SaaS solutions, analyzing client business needs and translating them into functional and design specifications while managing multiple projects and relationships.

GovTechInformation ServicesInformation TechnologySaaSSoftware

Growth Opportunities

Responsibilities

Lead and guide clients through the implementation process taking full ownership of your specialized area from a business and technical perspective

Analyze and model business requirements to create technical requirements

Translate client’s business needs into functional and design specifications

Perform the required research to identify gaps between the business requirements and the current functionality

Develop and review requirements, business processes, and recommendations related to proposed solutions as well as functional and system design specifications

Lead team members and peers by fostering collaboration, clearly communicating ideas and perspectives to senior management, initiating and overseeing projects, managing resources effectively, resolving issues, and ensuring accountability for both personal and team performance

Liaise between clients/users and technology architects/developers to ensure precision and clarity in the documentation of business requirements and technology solutions

Prepare/Review System Functional Specifications and Business and Use Case documentation

Lead High Level Design and Best Practice sessions

Perform Use Case walkthroughs

Develop test cases and perform testing on changes and enhancements

Perform System, Functional and Integration Testing to ensure product quality remains at the highest level, including dealing with workload peaks without compromising quality/standards

Investigate production issues and assist with troubleshooting, re-creating, and resolving those

Support all phases of the Software Development Life Cycle, including requirements analysis, design, construction, testing, implementation, and monitoring

Work with third party vendors during requirements, design and testing phases

Escalate and communicate issues to VertexOne Management or Clients as needed

Work cooperatively in a team environment to meet the goals of the department and of the company

Execute multiple implementations concurrently while keeping them on track

Client on-site meetings during key phases of the project (30% travel)

Qualification

Utility consulting experienceBusiness Analyst experienceSaaS implementation experienceAgile/Waterfall methodologiesData analysisWeb APIs knowledgeMicrosoft Office proficiencyProject coordinationCustomer-centric mindsetCross-functional collaborationProblem-solving skills

Required

Utility and/or utility consulting experience and knowledge of Customer Information Systems (CIS) Billing systems or Enterprise Resource Planning Systems is required

2+ years working experience as a Business Analyst or Implementation Specialist in the Software Development industry, creating detailed Business and Technical documents such as Business Requirements Documents, Design Documents, Functional/Technical Specifications, Interfaces, Web User Interface (UI) and Workflows, Use Cases, User Guides, Defect Analysis Reports etc

Understanding software development process and IT project management methodologies (Agile/Waterfall, Hybrid) and relational database principles, data analysis and incident management tools (e.g., Jira)

Proficient in common desktop applications (Microsoft Office, Microsoft Visio, etc.)

Experience implementing SaaS products

Demonstrated experience in business process design and requirements analysis

Ability to promote and maintain a positive and inclusive work environment with project team members, co-workers, management, and vendors by behaving, collaborating, and communicating in a manner consistent with professional standards

Skills to identify, communicate, and resolve issues effectively

Strong ability to analyze issues and solve problems effectively

Ability to quickly grasp new concepts and manage change through innovation and flexibility

Ability to meet deadlines, manage multiple projects, and prioritize tasks efficiently

Excellent at multi-tasking while maintaining high standards and productivity

Ability to work well under pressure

Highly self-motivated and proactive