Exact Sciences · 6 days ago
Technical Support Analyst Intern - Summer 2026
Madison, WI
Internship
Onsite
Intern
$36K/yr - $57K/yr
Start in 2026 SummerExact Sciences is dedicated to changing how the world prevents, detects, and guides treatment for cancer. The Technical Support Analyst Intern will provide support services to employees, gaining hands-on experience in Information Technology and Biotechnology while working in a real business environment.
BiotechnologyHealth DiagnosticsManufacturingMedical
No H1B
Responsibilities
Support services management (customer service best practices, ticket escalation/de-escalation procedures, wide-scale communication practices, etc.)
User account administration (Provisioning / de-provisioning, account permissions & auditing, and troubleshooting in a Microsoft Active Directory integrated environment)
Client PC administration (enterprise level imaging, software deployment, patching, reporting, troubleshooting, and configuration tools & best practices, etc.)
Act as a problem solver to drive successful completion of assigned tasks
Establish positive working relationships with team members, vendors and IT customers
Friendly and positive demeanor with a desire to demonstrate the high standards of customer service
Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork
Support and comply with the company’s Quality Management System policies and procedures
Regular and reliable attendance
Ability to work a designated schedule
Ability to work overtime as needed
Ability to lift up to 25 pounds for approximately 5% of a typical working day
Ability to work seated for approximately 50% of a typical working day. Ability to work standing for approximately 50% of a typical working day
Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day
Ability to grasp with both hands; pinch with thumb and forefinger; turn with hand/arm; reach above shoulder height
Ability to work on a computer and phone simultaneously
Ability to use a telephone through a headset
Ability to comply with any applicable personal protective equipment requirements
Ability and means to travel between all Madison, WI office locations
Qualification
Required
Actively pursuing educational advancement through a secondary or post-secondary institution
Appetite to learn; general business acumen
Authorization to work in the United States without sponsorship
Demonstrated ability to perform the Essential Duties of the position with or without accommodation
Benefits
Paid time off (including days for vacation, holidays, volunteering, and personal time)
Paid leave for parents and caregivers
A retirement savings plan
Wellness support
Health benefits including medical, prescription drug, dental, and vision coverage
Company
Exact Sciences
Exact Sciences offers a portfolio of cancer screening and diagnostic tests that span from early detection to treatment monitoring.
Founded in 1995
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$2.75B2025-06-20Acquired
2024-04-11Post Ipo Debt· $620.7M
2023-02-23Post Ipo Debt· $500M
Leadership Team
Kevin Conroy
Chairman & CEO
Aaron Bloomer
Executive Vice President, CFO
Recent News
Company data provided by crunchbase