Apply on Employer Site

Convene · 1 day ago

Director, Learning & Development

New York, NY

Full-time

Onsite

Director/Executive

$140K/yr - $150K/yr

8+ years exp

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The Director of Learning & Development will champion a comprehensive learning strategy, overseeing the design and implementation of critical programs that support the company's growth and change initiatives.

Commercial Real EstateCoworkingDigital MediaEvent ManagementEventsHospitalityVirtual Workforce

Responsibilities

Collaborate to define a clear, actionable learning strategy that helps us hit our business targets

Design our content roadmap alongside key partners, using training as a tool to successfully navigate organizational changes

Regularly check in with stakeholders to identify where training is needed most, both company-wide and within specific teams

Partner with leaders to understand their evolving training needs, test out new programs, and nail the program rollout

Work with Subject Matter Experts (SMEs) to translate complex needs into clear learning objectives and practical training

Collaborate directly with the openings team to strategize on training tools, programs, and resources that explicitly support our future growth plans in new locations and for new brands

Design engaging learning experiences, from workshops and on-demand modules to comprehensive programming that actively nurtures internal talent

Create training materials and detailed facilitator guides that are visually appealing and drive consistent delivery

Own and continually improve our new-hire onboarding experience, ensuring every employee feels a sense of belonging and purpose from day one

Regularly facilitate high-impact workshops yourself

Build the infrastructure and tools needed to deliver learning and development at scale

Oversee our Learning Management System (LMS) for creating, distributing, certifying, and reporting on all employee eLearning

Develop a robust system to report on key performance metrics, including participation, budget, learning effectiveness, and feedback

Efficiently manage the L&D budget

Proactively seek input from team members to adapt, iterate, and refine the L&D strategy and content

Track, measure, and report on training efficiency metrics to ensure we are hitting our objectives and hold the team accountable to results

Stay connected to the broader L&D community to bring cutting-edge ideas and technology into CHG

Qualification

Learning & Development StrategyInstructional DesignLearning Management Systems (LMS)Data AnalysisCross-Functional CollaborationBudget ManagementGoogle WorkspaceTeam LeadershipHigh-Impact Facilitation

Required

8+ years of progressive experience in learning and development, specifically focused on scaling programs within high-growth, multi-brand, or global organizations

Proven ability to design and implement a comprehensive learning strategy that translates complex business goals into actionable training roadmaps and content

Deep expertise in instructional design and high-impact facilitation, with the ability to engage diverse audiences ranging from frontline service staff to executive leadership

Hands-on experience managing the full L&D infrastructure, including Learning Management Systems (LMS), departmental budgets, and vendor relationships

Proficiency in using data and performance metrics to measure training effectiveness, track ROI, and drive continuous improvement across the organization

Experience leading and developing a distributed team of L&D professionals while collaborating cross-functionally with senior stakeholders and subject matter experts

An entrepreneurial and agile mindset, with a track record of successfully navigating organizational change and new market expansions

Excellent technical skills in Google Workspace and modern productivity tools to create visually appealing and professional training materials

Benefits

Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits.

Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.

Financial Growth: 401K with company match and support for education, courses, and certifications.

Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.

Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.