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Plymouth Rock Assurance · 1 week ago

Claims Representative - Total Loss Adjuster

Boston, MA

Full-time

Onsite

New Grad, Entry Level

Plymouth Rock Assurance is a leading insurance company that manages over $2 billion in personal and commercial auto and homeowner’s insurance. They are seeking a Total Loss Claim Representative to negotiate and settle total losses, manage documentation, and control expenses related to total loss claims.

Auto InsuranceFinancial ServicesInsurance

Responsibilities

Negotiates and communicates all total loss and diminished value settlements per company and state guidelines. Multi jurisdictions, including MA, NH, CT, NY, and others as required

Understands the total loss evaluation methodology processes with the ability to effectively communicate these to vehicle owners

Has a basic understanding of vehicle financing / leasing

Reviews damage estimates to confirm vehicles are total losses

Documents all settlements and actions in the claim file system

Works directly with salvage vendor to move vehicles and obtains salvage bids where necessary

Negotiates and settles claims within his/her individual authority. Submits claims for approval to supervisor when over his/her authority or for guidance, review and/or referral when appropriate

Escalates claims to supervisor that are not moving in a positive direction

Maintains an effective diary system on pending files. Prioritize and handle multiple tasks simultaneously

Quickly adjusts to fluctuating workload and responsibilities

Keeps involved parties and agents updated on the status of the claim and emerging issues

Ensures that service, loss and expense control are maintained at all times

Adheres to privacy guidelines, law and regulations pertaining to claims handling

Prepares payments to vehicle owners, banks and lease companies

Qualification

PropertyCasualty claimsNegotiation skillsMicrosoft WordMicrosoft ExcelMS OutlookOral communicationWritten communicationOrganizational skillsProblem solvingIndependenceTeamwork

Required

Property and casualty claims handling experience desired

Ability to work independently and in a team environment

Excellent oral and written communication skills

Excellent organizational skills

Solid problem solving skills

Proficient in Word, Excel, MS Outlook

Benefits

4 weeks accrued paid time off + 9 paid national holidays per year

Robust wellness & health and fitness reimbursement programs

401(k) bonus program

Tuition reimbursement

Auto and home insurance discounts

Volunteer opportunities

2:1 donation matching program

Company-paid life and disability insurance plans

Optional medical, dental, vision, legal, pet insurance, FSA and identity theft protection plans

Company

Plymouth Rock Assurance

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