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Alma · 1 week ago

Senior Enablement Manager

United States

Full-time

Remote

Senior Level

$130K/yr - $160K/yr

5+ years exp

Alma is on a mission to simplify access to high-quality, affordable mental health care. As the Senior Enablement Manager, you will empower teams to deliver best-in-class service to providers and clients by designing scalable enablement programs and talent management strategies.

Health CareMedicalMental HealthWellness

Responsibilities

Execute against our talent management strategy through effective enablement initiatives; collaborating, refining, and maintaining our competency frameworks, career paths, and succession plans in partnership with Operations Leadership and our Learning and Development team

Design and direct scalable remote-learning programs (e.g., async learning, facilitated sessions) that, in combination with effective content strategies (e.g., co-pilots, engaging knowledge bases), drive measurable behavior change and skill acquisition across diverse learner populations

Set direction and accountability for enablement content and knowledge systems, ensuring strong governance, clear ownership, and alignment across internal and customer-facing knowledge bases

Lead and develop a specialized team to drive a unified, cohesive enablement strategy that manages dependencies, streamlines priorities, and guarantees quality and continuity across all enablement touchpoints

Create effective ways of working with Product and key cross-functional partners to translate product, policy, and org-level changes into team enablement plans that include training, documentation, communication plans, and QA improvement strategies

Motivate and influence the broader team to embrace a strong learning culture, supporting education initiatives across the Operations team as needed

Qualification

Instructional designContent strategyEnablement programsLearning management softwarePeople managementCultural humilityInterpersonal communication

Required

5+ years of work experience in learning & development and/or enablement, in fast-paced, high-growth environments, working alongside Product teams, with at least 1+ year of experience working in remote or hybrid environments

3+ years of people management experience, leading multi-disciplinary teams and developing others' skills and careers

Deep expertise in adult learning theory and instructional design is required, along with demonstrated ability to influence talent development and organizational effectiveness strategies that drive measurable business outcomes

You are an expert with content management software— you've directly led a content strategy or knowledge management function— and learning management software such as Notion, Guru, Docebo, and Articulate 360, and have a track record of being an early adopter of tech tools to drive innovative solutions for your team

You have cultural humility, can build relationships across differences, and have excellent interpersonal communication skills