State Of Vermont Dept Health ยท 4 days ago
UC Program Technician II - Customer Service - Limited Service
Montpelier
Full-time
Onsite
Entry, Mid Level
2+ years expThe Vermont Department of Labor is seeking a Program Technician II to provide customer service assistance in the unemployment call center. This role involves interviewing claimants for unemployment benefits, assessing individual needs, and resolving eligibility issues while providing support in stressful situations.
Law Enforcement
Responsibilities
Provide customer service assistance in the unemployment call center
Conduct initial and subsequent assessment of individual needs
Persuade claimants to accept referrals to Career Resource Centers for reemployment services
Investigate and resolve eligibility issues and apply adjustments to individual cases as needed
Train new staff and may be assigned independent projects in special program claims work
Qualification
Required
Two years or more of full-time college coursework OR an associate's degree or higher AND two (2) years or more of experience at or above a technical level in program administration (such as administering components of a licensing and certification program, or records management)
High School diploma or equivalent AND three (3) years or more of experience at or above a technical level in program administration (such as administering components of a licensing and certification program, or records management)
One (1) year or more of experience as a Program Technician I with the State of Vermont
Benefits
80% State paid medical premium and a dental plan at no cost for employees and their families
Work/Life balance: 11 paid holidays each year and a generous leave plan
State Paid Family and Medical Leave Insurance (FMLI)
Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
Tuition Reimbursement
Flexible spending healthcare and childcare reimbursement accounts
Low cost group life insurance
Incentive-based Wellness Program
Qualified Employer for Public Service Student Loan Forgiveness Program
Company
State Of Vermont Dept Health
State Of Vermont Dept Health is a law enforcement company based out of 108 Cherry St, Burlington, Vermont, United States.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase