Nederman · 1 week ago
Aftermarket Product & Service Manager
Charlotte, NC
Full-time
Onsite
Senior Level
5+ years expNederman is a global industry leader focused on protecting people, planet, and production from harmful effects of industrial processes. The Aftermarket Product & Service Manager will manage the lifecycle of aftermarket commercial offerings and lead the Service Technology efforts, ensuring the delivery of a high-quality customer experience through effective use of digital tools.
CommercialIndustrialIndustrial EngineeringMachinery ManufacturingMechanical Engineering
Responsibilities
Manage the entire lifecycle of Nederman’s aftermarket offerings, including spare parts, maintenance programs, retrofits, and subscription-based digital services. Generate and maintain spare parts lists for collectors, ancillary equipment (fans, conveyors, spark detection and extinguishing equipment), and configured solution projects
Develop value-based and strategic pricing for parts and labor. Monitor margins and adjust pricing models to ensure competitiveness and profitability
Create aftermarket sales enablement tools (spare part brochures, playbooks, ROI calculators, customer specific spare part documentation) and train the aftermarket sales team on aftermarket value propositions
Analyze installed base data and competitor activities to identify gaps in our portfolio and opportunities for new revenue streams
Oversee the selection, implementation, and continuous optimization of the service technology stack, including Field Service Management (FSM) software, mobile field apps, and dispatching/mapping tools
Ensure field technicians are equipped with user-friendly mobile solutions for time entry, work order management, and digital checklist
Drive the adoption of digital tools across the service organization. Conduct training sessions to ensure aftermarket team is proficient in software and mobile apps
Gather feedback from all stakeholders to continuously improve the usability of mobile apps and software ensuring technology is an enabler and not a bottleneck
Act as the guardian of service data quality, ensuring that asset history and service records are accurately captured within the ERP, CRM, and Asset/Installed Base Directory
Support the management of aftermarket product data (pricing and descriptions) within the corporate e-commerce tool. Drive adoption and develop strategies to transition customers and distributors towards self-service digital ordering to improve ease of doing business
Collaborate closely with Global Product Management, and Project Engineering to develop and maintain product user manuals and maintenance guidelines for all product offerings
Collaborate closely with Marketing to support Aftermarket’s messaging at Trade Shows and to coordinate promotional campaigns and newsletter content
Qualification
Required
Bachelor's degree in Engineering, Information Technology, or Business Administration
5+ years of experience in Product Management, Aftermarket Service, or Service Operations, preferably within an industrial manufacturing or engineering environment
Demonstrated experience selecting, implementing, or optimizing digital service tools (FSM, digital forms or other service-related mobile apps)
Takes extreme ownership; operates with the drive and resourcefulness of a business owner
Ability to see how technology impacts the bottom line
Strong mechanical aptitude and the ability to understand technical drawings, product specifications, and bill of materials (BOMs)
Skilled at guiding teams through technological changes and new software adoption
Strong commitment and desire to use technology to improve the speed and quality of service delivery for the customer
Exceptional attention to detail and organizational skills
Ability to work collaboratively across different departments, including Sales, Marketing, Engineering, and Product Management
Proactive, problem-solving mindset with a strong commitment to customer satisfaction
Good interpersonal skills and decision making ability
Self-motivated, proactive, and comfortable managing multiple priorities in a fast-paced environment
Proficient computer skills including CRM, ERP Systems, e-mail, Excel, Pivot Tables, PowerPoint, and Word
Preferred
MBA is highly desirable
Benefits
PTO
Health care insurance
Registered retirement savings plan
Disability
Life insurance
Company
Nederman
Nederman is developing, producing and marketing solutions to displace or extract hazardous substances such as fumes. It is a sub-organization of Nederman Group.
1001-5000 employees
H1B Sponsorship
Nederman has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
unknown1999-12-17Acquired
Leadership Team
Daniel Terike
CFO Americas & Process Technology Division
Recent News
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2025-04-29
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