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Hudson · 1 week ago

Director of Retail Operations

New Windsor, NY

Full-time

Onsite

Director/Executive

$75K/yr - $90K/yr

8+ years exp

Hudson is a company that oversees multi-faceted commercial operations at Stewart International Airport. The Retail Director of Operations is responsible for sales growth and profitability through strategic leadership and operational excellence while ensuring superior customer service and maintaining key stakeholder relationships.

Food and BeverageHospitalityRetail

Responsibilities

Oversee daily operations across multiple retail locations with full accountability for operational standards and performance

Drive revenue growth and profitability by analyzing KPIs, managing budgets, and implementing corrective actions

Lead operations meetings and review sales performance by store, category, and brand against budget

Make strategic hiring, promotion, and performance decisions while supporting diversity and inclusion

Ensure execution of opening/closing procedures and collaborate with ACDBE partners on reporting and certification

Develop and maintain relationships with landlords, brand partners, and DBE stakeholders

Coordinate facility maintenance and improvements to uphold brand and operational standards

Champion employee engagement and recognition programs aligned with company values

Collaborate with Operations Controller and SVP/VP on financial decisions and strategic initiatives

Optimize inventory levels and assortments in coordination with Supply Chain, Commercial, and Marketing teams

Manage vendor communications, receiving processes, and supply chain issue resolution

Ensure leadership proficiency in systems such as MIV, Crunch Time, and Kronos

Implement planograms, visual merchandising, and product placement strategies

Resolve complex customer and associate issues while driving technology adoption

Monitor market trends and consumer behavior to inform operational strategies

Qualification

Retail operations expertiseFinancial acumenLeadership experienceInventory managementStakeholder engagementStrategic thinkingCommunication excellenceTeam developmentQuality & compliance leadershipRetail industry knowledgeBusiness insightCustomer service standardsVendor relationsRetail systems proficiency

Required

Bachelor's degree in a related field (preferred; counts for 2 of the 8-year requirement)

Minimum 8 years of experience in retail operations, including 3 years in a leadership role

Proven success managing P&L, driving revenue, and leading high-performing teams

Expertise in retail operations, merchandising, and customer service standards

Strong financial acumen with ability to analyze P&L and drive KPI results

Proficiency in retail systems including MIV, Crunch Time, and Kronos

Experience with inventory management, vendor relations, and supply chain coordination

Retail Industry Knowledge – Deep understanding of travel retail concepts and multi-brand environments

Financial Acumen – Ability to interpret P&L statements, analyze key metrics, and drive profitability

Quality & Compliance Leadership – Proven ability to coach teams on brand standards and ensure operational compliance

Stakeholder Engagement – Strong interpersonal skills to collaborate with unions, landlords, brand partners, and diverse teams

Strategic Thinking – Ability to manage multiple priorities and solve complex operational challenges

Communication Excellence – Skilled in interpreting and conveying complex policies and standards across all levels

Business Insight – Understands long-term implications of operational planning and aligns with organizational goals

Team Development – Builds positive work environments through coaching, mentoring, and leadership

Benefits

Daily Pay

20% off Hudson Employee Discount

Medical, Dental, and Vision Insurance

Paid Time Off

Various Personal and Parental Leave Programs

Company Paid Life Insurance

Retirement Programs & Matching Employee Contributions: 401K & RRSP

Employee Recognition & Anniversary Programs

Training, Development, and Growth Opportunities

Tuition Assistance & Scholarship Programs

Company

Hudson

Glassdoor2.8

Hudson is a travel experience company turning the world of travel into a world of opportunity by being the Traveler’s Best Friend in airports, commuter hubs, landmarks, and tourist locations across North America.

Founded in 1926

East Rutherford, New Jersey, USA

5001-10000 employees