Phocas Software · 1 week ago
Global Education Program Manager
United States
Full-time
Remote
Mid, Senior Level
$150K/yr - $200K/yrPhocas Software is a profitable, growing SaaS company focused on enhancing customer education and community engagement. The Global Education Program Manager will design and implement educational programs and community initiatives that empower customers and partners, ensuring they derive maximum value from Phocas' solutions.
Data ManagementInformation TechnologyRoboticsSoftware
Responsibilities
Design, launch, and refine certification and recertification programs for customers, partners, and employees
Redesign and relaunch the Phocas Community Forum, adding features and strategies to build active peer-to-peer engagement
Pilot role-, industry-, and persona-based learning programs and refine them based on feedback
Organize office hours, AMAs, roundtables, and other formats to test and grow participation
Establish a Champions initiative to empower advocates and encourage community-led activities
Explore and launch customer and partner advisory boards to deepen relationships and influence
Run structured feedback cycles, communicating insights internally to shape product and strategy
Ensure all customer-facing roles are equipped to clearly articulate Phocas use cases and value
Keep learning content current, experimenting with new formats to improve outcomes
Deliver training aligned to major product releases and onboarding initiatives
Qualification
Required
Proven experience in education, enablement, or community program management in a SaaS or technology setting
Strong program design and project management skills
Ability to build and launch scalable certification, training, or community initiatives
Skilled at cross-functional collaboration, especially with Product, Marketing, and Customer Success
Excellent communication and storytelling abilities to engage customers and align internal teams
Data-driven mindset with the ability to measure adoption, engagement, and satisfaction
Preferred
Experience with learning management systems (LMS), community platforms, or certification technologies
Background in designing persona-based learning paths or role-based enablement programs
Familiarity with customer advocacy programs or advisory board facilitation
Track record of growing global participation in education and community programs
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Work From Home
Wellness Resources
Company
Phocas Software
Phocas is a SaaS company delivering an all-in-one BI and FP&A platform built for wholesale distribution, manufacturing, and retail businesses.
Founded in 1999
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$41.91MKey Investors
Accel-KKREllerston CapitalOneVentures
2025-10-15Private Equity
2025-10-15Acquired
2021-01-28Series Unknown· $34.52M
Leadership Team
Blair Cassidy
Chief Product & Technology Officer
Michael Grantham
Head of Technology
Recent News
Venture Capital Firms
2025-10-16
Morningstar.com
2025-04-23
Company data provided by crunchbase