Remote Call Center Customer Service Representative jobs in United States
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Conduent · 1 month ago

Remote Call Center Customer Service Representative

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$18/hr - $18/hr

Conduent is a company that delivers mission-critical services and solutions for Fortune 100 companies and governments. They are seeking a Remote Call Center Customer Service Representative to act as the initial point of contact for inquiries from Iowa Medicaid Program recipients, providing support and documentation for enrollment requests.

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H1B Sponsor Likelynote

Responsibilities

Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates
Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
Accurately document enrollment requests and status changes
Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
Provide clear, complete, accurate, and objective information based on a full understanding of program requirements

Qualification

Customer service skillsCall center experienceTyping skillsComputer navigationEmpathyUnderstanding policyPhone etiquetteProblem solvingEffective communicationTeamwork

Required

Basic understanding of a call center environment in a customer service role and quality monitoring processes
Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
Ability to problem solve through analysis and ongoing feedback
Achieve results through knowledge, empathy, and commitment
Ability to work with people of diverse backgrounds
High School diploma or GED
Background required
Must reside within 1 hour driving distance from Des Moines, IA
Ability to adhere to a break and lunch schedule
Excellent typing and grammar skills
Ability to navigate a computer
Ability to understanding/utilize policy
Excellent customer service skills
Excellent phone etiquette skills
Reliable internet access

Benefits

Paid Training
Employee discount program
Full Benefit Options
Health insurance coverage
Voluntary dental and vision programs
Life and disability insurance
Retirement savings plan
Paid holidays
Paid time off (PTO) or vacation and/or sick time

Company

Conduent

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Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them.
dateFounded in 1998
location
Irvine, California, USA
people-size10001+ employees
web-link
https://www.conduent.com/

H1B Sponsorship

Conduent has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (14)
2023 (10)
2022 (12)
2021 (8)
2020 (11)

Funding

Current Stage
Late Stage
Total Funding
unknown
2014-05-07Acquired
2009-01-01Series Unknown

Leadership Team

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Cliff Skelton
Chief Executive Officer
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Rahul Gupta
CTO - Chief Technology Officer
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Recent News

ABC Net
US-based firm Conduent put under spotlight ahead of December myki takeover
2023-05-20
Benzinga
Conduent Adopts $75M Share Buyback Program
2023-05-16
PYMNTS.com
Conduent Launches Real-Time Payments Solutions for Transportation Sector
2023-04-30
Company data provided by crunchbase