Dairy Farmers of America · 2 weeks ago
IT Administrator II
Kansas City, KS
Full-time
Hybrid
Entry, Mid Level
2+ years expDairy Farmers of America is seeking an IT Administrator II to provide technical support across multiple locations. The role involves troubleshooting hardware and software issues, managing IT assets, and leading technology implementations while ensuring compliance with IT policies.
AgricultureDairyDietary SupplementsFood Processing
Responsibilities
Travel to assigned locations on a scheduled basis and as needed for issues and projects
Serve as the IT liaison between the business units and IT to ensure all IT requirements are properly defined by gathering input from stakeholders, and develop design solutions for technical initiatives
Work with each site to identify their audio and visual needs and work with vendors to provide the business with solutions and lead up the implementation projects and support for those solutions
Assist with the management and tracking of all IT hardware assets within the assigned geographical area
Assist in project planning, communicate, and lead the execution phase for all projects associated with the locations within the assigned geographical area
Assist with the management and execution of all lifecycle projects for hardware and software updates
Create and revise all knowledge articles that specifically pertain to the locations within the geographical area
Troubleshoot and resolve medium to complex hardware/software problems for PC, Mac, and Mobile devices on Android and iOS platforms
Provide support for Microsoft 365 access to Teams, SharePoint, and Exchange Distribution Lists and Mailbox Delegation
Provide daily technical support to internal customers via phone, chat, email, and occasional walk by to resolve break/fix issues and tickets
Serve as the escalation point for Level 1 service desk team members
Assist in the communication and execution of network projects as directed by the network team
Accurately record all work, troubleshooting, and communications in incident tickets
The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required
Qualification
Required
Undergraduate degree or in computer science, information technology, or related curriculum (or equivalent combination of experience and education)
2 to 5 years of desk side break/fix support or related experience (Windows, Apple, MS office)
Certification and/or License – may be required during course of employment
Must be willing to travel 50-75% (up to 2 weeks per month)
Able to work efficiently within a team and self-directed independently with little day-to-day direction
Able to demonstrate superior customer service skills
Able to communicate and translate technical topics into easy to understand concepts
Able to communicate clearly and effectively, both verbally and in writing
Able to clearly document technical processes
Able to proficiently manage and troubleshoot Microsoft desktop operating systems
Able to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution
Working knowledge of Active Directory Users and Comp
Working knowledge of Apple products including iPhone, iPad and Mac Computers
Troubleshooting and management skills of Apple systems
Basic understanding of databases and data processing (use of MS SQL and/or Access)
Must be able to read, write and speak English
Company
Dairy Farmers of America
Dairy Farmers of America is a milk marketing cooperative owned and served by farmers across the nation.
10001+ employees
H1B Sponsorship
Dairy Farmers of America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (6)
2023 (1)
2022 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$45MKey Investors
U.S. Department of Agriculture
2022-09-15Grant· $45M
Leadership Team
Dennis Rodenbaugh
Chief Executive Officer
Daniel Jones
Division Chief Financial Officer
Recent News
2025-12-15
Family Features
2025-11-04
Company data provided by crunchbase