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ZOLL Medical Corporation · 3 days ago

Manager, Global Technical Service Training

Chelmsford, MA

Full-time

Hybrid

Mid, Senior Level

$125K/yr - $140K/yr

6+ years exp

ZOLL Medical Corporation is dedicated to improving patient outcomes through innovative technologies. The Manager of Global Technical Service Training will lead the development and delivery of technical service training programs, ensuring high-quality instruction and driving revenue growth from training offerings.

Health CareMedical DeviceSoftware

Responsibilities

Lead the development, delivery, and profitability of global technical service training programs for external authorized service providers, ZOLL subsidiaries, and internal service personnel, covering product operation, troubleshooting, preventive maintenance, repair procedures, service processes, best practices, and essential soft skills

Design, deliver, and continuously improve instructor-led, hands-on and virtual technical training for customers, business partners, and internal ZOLL service teams

Provide leadership to the global technical training team, directing the creation and maintenance of standardized training content, associated documentation, and materials across the ZOLL product portfolio (e.g., defibrillators, ventilators, automated CPR devices, temperature management systems)

Actively participate in delivering training programs, facilitating sessions and ensuring high-quality, practical, and engaging learning experiences

Coordinate training capacity and resources across U.S. training centers (MA and IL) and international locations in Europe, Asia, and the Middle East to schedule programs meeting global customer and business demands

Evaluate, pilot, and implement emerging learning technologies, including digital platforms, service simulators, VR/AR, and AI-enabled tools, to modernize, scale, and improve training effectiveness

Translate complex technical and service concepts into clear, effective, and technology-enabled learning experiences for diverse audiences

Manage and mentor local and remote team members by providing strategic direction, performance feedback, coaching, and career development to build a high-performing global training organization

Responsible for global technical service and repair certification programs covering ZOLL service subsidiaries and authorized service partners, ensuring consistent quality, content delivery, and compliance with company standards

Maintain technical expertise in ZOLL products and services and proactively communicate updates across Service, Manufacturing, Quality, Engineering, and Development teams

Establish and track departmental metrics to improve training effectiveness, customer satisfaction, operational efficiency, and revenue growth

Manage service training operations within approved budgets while delivering training revenue targets and program profitability

Monitor industry trends and best practices in technical training and learning technologies, recommending improvements aligned with ZOLL’s service and business strategy

Collaborate cross-functionally with service, product, engineering, quality, and clinical teams to ensure training aligns with product design, clinical workflows, regulatory requirements, and customer needs

Qualification

Technical training managementMedical device expertiseE-learning platformsInstructor-led trainingAdult learning principlesMultilingual skillsCommunication skillsInterpersonal skillsPresentation skills

Required

Bachelor's degree (preferred) or equivalent

6 or more years of experience in a technical management or technical training role

Experience providing technical support for medical devices, ventilators, defibrillators, monitors, or similar hospital equipment

Excellent verbal and written communication, presentation and interpersonal skills to convey complex technical concepts clearly to diverse audiences

Familiarity with e-learning platforms, training delivery software, emerging technologies

Knowledge of adult learning principles and instructional design

Travel up to approximately 60% domestically and internationally to customer sites, training centers, and partner locations

Preferred

Accredited Technical Service Training Instructor certificate or equivalent

Clinical product domain knowledge or formal clinical training is preferred, enabling effective alignment with healthcare professionals and accurate translation of clinical concepts into training content

Multi lingual skills a plus

Benefits

Annual bonus in accordance with the company's bonus plan

Comprehensive benefits plans

Company

ZOLL Medical Corporation

Glassdoor3.3

ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies.

Founded in 2004

Pittsburgh, Pennsylvania, USA

1001-5000 employees