Tokio Marine North America Services · 3 weeks ago
Business Analyst II - Hybrid, Bala Cynwyd, PA
Bala Cynwyd, PA
Full-time
Hybrid
Mid Level
$64K/yr - $81K/yr
3+ years expTokio Marine North America Services provides professional support services to Tokio Marine Group companies in the United States. They are looking for a passionate Business Analyst II to improve business processes, products, and systems, collaborating with stakeholders and IT teams to gather and define requirements.
AccountingFinanceHuman ResourcesInformation TechnologyInsurance
Responsibilities
Ability to understand and express business needs from multiple perspectives by considering impacts to the organization from the beginning to the end of the effected process(es)
Conduct research to address request by utilizing company created assets, industry publications and internet based references
Lead, support, and participate in business requirements gathering for projects and enhancements, utilizing business analysis tools and techniques such as process modeling, data analysis, and requirements management software
Facilitate effective communication between IT teams, business units, and external vendors through written and verbal methods
Identify and recommend changes to technology that improve efficiency, accuracy, and compliance of business processes
Perform operational support activities, including triaging production issues, advocating for business users, and managing defect resolution through deployment
Identify, evaluate, and recommend potential solution options. Support the resolution via projects and enhancements through production deployment
Participate in the full software development life cycle (SDLC), including both waterfall and agile methodologies
Conduct operational support turnover activities including creation of Quick Reference Guides, Standard Operating Procedures, Release Notes, and other job aids as applicable
Perform special duties and other projects as assigned
Comply with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company
Build and maintain strong working relationships with IT team members, stakeholders, business units, and senior management
Qualification
Required
Ability to understand and express business needs from multiple perspectives by considering impacts to the organization from the beginning to the end of the effected process(es)
Conduct research to address request by utilizing company created assets, industry publications and internet based references
Lead, support, and participate in business requirements gathering for projects and enhancements, utilizing business analysis tools and techniques such as process modeling, data analysis, and requirements management software
Facilitate effective communication between IT teams, business units, and external vendors through written and verbal methods
Identify and recommend changes to technology that improve efficiency, accuracy, and compliance of business processes
Perform operational support activities, including triaging production issues, advocating for business users, and managing defect resolution through deployment
Identify, evaluate, and recommend potential solution options. Support the resolution via projects and enhancements through production deployment
Participate in the full software development life cycle (SDLC), including both waterfall and agile methodologies
Conduct operational support turnover activities including creation of Quick Reference Guides, Standard Operating Procedures, Release Notes, and other job aids as applicable
Perform special duties and other projects as assigned
Comply with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company
Build and maintain strong working relationships with IT team members, stakeholders, business units, and senior management
Bachelor's degree preferred
Insurance Certification(s) preferred
Preferred
3+ years' experience as a Business Analyst
1+ years' experience supporting underwriting functions in the property and casualty (P&C) insurance sector, or relevant experience in selling, servicing, or underwriting commercial lines insurance policies
Experience with custom developed policy administration systems is preferred. Experience with software packages such as Policy Decisions or Advantage will be considered
Familiarity with technology platform that enable the independent agency channel is desired. Some examples are web-based portals such as Unqork for sales and servicing of insurance policies; and digital distribution channels such as IVANS
Familiarity with service management and requirements tools (e.g., ServiceNow, Jira, Azure DevOps, Modern Requirements)
Capable of working independently
Excellent problem solving and analytical skills
Experience writing business requirements and functional specs. Ability to decompose complex business and data requirements into specifications for developers and other stakeholders
Excellent written and oral communication skills to effectively convey complex information
Strong customer service orientation (responsive, consultative, collaborative and accurate)
Self-starter with proven ability to take initiative to accomplish goals, with minimal oversight and direction
Knowledge of SDLC for both waterfall and agile methodologies
Benefits
Competitive benefits package
Bonus eligibility on top of base
Company
Tokio Marine North America Services
Tokio Marine North America Services delivers innovative and market-leading solutions to our Tokio Marine insurance companies.
201-500 employees
H1B Sponsorship
Tokio Marine North America Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (12)
2023 (8)
2022 (13)
2021 (7)
2020 (8)
Funding
Current Stage
Growth StageLeadership Team
Andy Santacroce
VP & Deputy CIO
Ed Sayago
VP, Deputy Chief Legal Officer
Recent News
2025-06-05
2025-01-04
Company data provided by crunchbase