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Shore United Bank · 1 day ago

Mobile Personal Banker

Felton, Delaware

Full-time

Hybrid

Mid Level

$24.50/hr - $28.50/hr

3+ years exp

Shore United Bank is seeking a full-time Mobile Personal Banker to join our team. The role involves assisting clients in managing their bank accounts and finances, providing tailored banking solutions, and building long-term relationships with clients.

BankingFinancial ServicesLending

Work & Life Balance

Responsibilities

Aid customers in opening, managing, and optimizing their bank accounts and other products

Ensure and maintain excellence in front-line coverage to greet and assist walk-in customers and cover the phones

Work closely with bank partners for client referrals to Merchant, Wye Financial, Commercial Relationship Managers, and Branch Lenders

Provide loan processing for customers based on loan authority established by Loan Policy; take applications and handle routine inquiries concerning loans, rates, and payment schedules

Work on Teller line as needed

Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers, and co-workers

Maintains the highest level of confidentiality with all information obtained

Train employees on beneficial customer conversations to help the employee meet the customer’s financial needs, i.e. referral training, cross-selling, needs conversations, etc

Perform customer requests including but not limited to check orders, issuing debit cards, address changes, changing of business signers, fraud disputes, and safe deposit box entry

Open new consumer and business accounts including CDs, IRAs, and safe deposit boxes

Provide superior customer service through conversation to identify additional client needs, in-person and over the phone

Help conduct and attend Branch Team Meetings

Maintains the highest level of confidentiality with all information obtained

Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g., Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, SAFE Act, etc.; ensures that the office and all personnel adhere to the same

Participates in required training sessions, including training for compliance with BSA/AML policies and procedures

Qualification

Banking experienceConsumer lending knowledgeCustomer serviceLoan processingTraining skillsRelationship buildingConfidentiality

Required

High school diploma/GED equivalent

3 years' experience in banking with an understanding of consumer lending

Benefits

Comprehensive benefits package for full-time employees including health, dental, vision, company-paid life insurance, mental health well-being, short-term and long-term disability, and much more!

Paid parental leave

401k savings plan with up to a 4% company match

Employee Stock Purchase Plan

Employee perks such as: employee banking services, loan discount program, education assistance, career development program, Employee Assistance Program, and wellness initiatives.

Opportunity for growth and advancement

Paid training program and continuous training sessions throughout the year on various topics

Generous paid time off and paid sick time

Community involvement opportunities