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Skillable · 4 hours ago

Program Manager

United States

Full-time

Remote

Mid, Senior Level

$55K/yr - $75K/yr

2+ years exp

Skillable is a 100% remote tech company focused on modernizing training. The Program Manager is responsible for overseeing and managing assigned programs within customer accounts, ensuring product value and facilitating maximum usage aligned with customer goals.

Corporate TrainingE-LearningInformation TechnologySkill Assessment

No H1B

Responsibilities

Be a trusted partner with named customers to serve as their external subject matter expert on Skillable product and services that align with their organization programs and strategies. Programs may include content or products that are produced external to Skillable, but made available to broader customer and partner networks

Leverage knowledge of customer business models that drive program existence to establish and build upon external programs that allow the customer to maximize on their invested value of Skillable products

Own responsibility for daily, monthly and annual customer program oversight success by leveraging both an understanding of customer wants and needs and Skillable product capabilities

Define, plan, implement, and evolve strategies and designs for assigned programs within specific customer accounts

Manage and facilitate communications with internal and external stakeholders and customers while organizing plans to execute specific customer programs

Manage sales readiness for assigned programs

Monitor for changes and drive updates and modifications to the program definition and collateral

Advise learning partners and customers on new or evolved strategies and options regarding implementation of programs with Skillable products

Liaise with partners and customers to ensure effective implementation of programs acting as primary contact for specific program

Monitor overall delivery of programs and identify areas of improvement utilizing evaluation tools and/or reports

Manages individual projects that support overall program

Coordinate with technology and program development leads to drive feature development and operational procedures relating to assigned program

Work with marketing team to improve customer messaging and programmatic strategies

Own project coordination and the management of project interdependencies and milestones

Partner cross-functionally to ensure all critical milestones are met and all key internal stakeholders at Skillable are appropriately engaged

Identify and address problems and risks while ensuring ongoing and updated program documentation

Review program goals regularly and align and adjust deliverables to anticipated program outcomes for scalability and sustainability

Regularly evaluate and assess programs’ strengths and weaknesses to understand useful trends in future decision making

Continually improve programmatic processes and maintain related documentation

Represent Skillable professionally during webinars, customer meetings and corporate events as required

Support and promote the company values through positive interactions with both internal and external stakeholders on a regular basis

Other strategic business initiatives or special cross-functional project involvement as required

Qualification

Program ManagementProject ManagementCommunication SkillsBusiness AnalysisLeadership SkillsProblem-Solving SkillsNegotiation ExperienceMulti-taskingMS Office ProficiencyWeb Conferencing ToolsCross-Functional CollaborationDetail OrientedMentoring AbilitySelf-MotivatedOrganizational Skills

Required

Bachelor's degree in related field of program management, project management, business, product management or relevant professional experience

2-5+ years of relevant professional experience in previous Program or Project Management

Excellent communication and leadership skills on project work

Experience working cross-functionally and promoting collaborative partnerships to drive results

Proven ability to work and communicate effectively to various audiences/levels including leadership through various mediums

Strong comfort making decisions and the ability to validate choices

Comfortable working from home and a self-motivator

Problem-solving and business analysis skills

Naturally inquisitive with a desire to solve problems and dig into detailed analysis

Ability to multi-task and prioritize

Ability to take a complex product/financial/pricing issue(s)/problem(s) and deconstruct it into a concise, impactful message(s)

Ability to present and convey material both formally and informally to all levels of the organization

Demonstrated ability to prioritize and manage workload and meet project deadlines

Interest and ability in mentoring other team members as applicable

Strong MS Office, web conferencing and internal communication software experience

Detail oriented and organized

Preferred

Negotiation experience a plus

Benefits

Fully remote with a monthly stipend to pay for office services and supplies

Medical (2 plan options), dental (2 plan options), vision, health savings account with generous employer contributions, healthcare spending accounts, dependent care spending accounts, EAP, group paid life insurance, group paid STD and LTD and voluntary life/AD&D insurance, accident and critical illness options.

401(k) with Company match, tuition reimbursement, healthy lifestyle reimbursements.

Open PTO, Paid holidays, bereavement leave, parental leave, caregiver leave and paid FMLA leave.

Friends and Family Friday to end our standard workweek at 2pm local time; Full company closure during the 4th of July holiday week.

Access to pet insurance; Access for employees and dependents to Skillable learning opportunities through our product and more!