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Altice USA · 1 week ago

Manager Product Design - Customer Facing Channels

USA.NY.Long Island City-Corp

Full-time

Onsite

Director/Executive

$123K/yr - $203K/yr

10+ years exp

Altice USA is a leader in the fast-paced world of connectivity, and they are seeking a Manager of Product Design to lead the customer-facing experience across all engagement channels. This role involves managing a team of designers, collaborating with various stakeholders, and ensuring a consistent design experience across platforms.

Communications Infrastructure

Responsibilities

Planning, resourcing, and management of all customer-facing product design

Collaborate closely with our Unified Design Systems lead to ensure a consistent experience across channels and coordinate omni-channel evolution

Partner with User Experience Research (UXR) to define research needs, prioritize efforts, and ensure designs are informed by data and validated assumptions before development

Represent B2C Product Design in roadmap and sprint planning activities, advocating for the customer and weighing in on prioritization and dependencies

Proactively engage with stakeholders to gain and maintain alignment on design initiatives

Lead discovery workshops, planning sessions, and design reviews, contributing valuable insights and identifying needs for research and success metrics

Collaborate with various teams across the company to integrate broader company initiatives into design solutions, workstream planning, and roadmap development

Thoroughly vet and adjust requirements with user and business intents in mind

Coach and mentor product designers, providing candid and empathetic feedback in a timely and constructive manner, establish and manage employee goals, and facilitate growth opportunities

Routinely optimize ways of working for maximum efficiency and productivity

Help teams overcome obstacles and complete work

Understands the changing needs of the company and our customers, and can adapt in-flight strategies while mitigating lost productivity and/or morale

Qualification

Digital product designUX researchTeam managementDesign strategyCross-functional collaborationCoachingStakeholder engagementMentoringProblem-solving

Required

Bachelor's degree in a relevant field, or significant experience in UX research that has driven substantial business impact

At least 10 years of professional digital product design experience

A minimum of 3 years of direct experience managing, coaching, and developing mid to senior-level designers

Proven ability to build high-performing design teams through effective hiring, growth, and retention strategies

A strong track record of successfully translating customer and business needs into impactful product solutions

Extensive experience collaborating with diverse cross-functional peers and stakeholders, including product managers, data scientists, designers, engineers, legal/policy teams, communications, and marketing