Dega Systems ยท 1 week ago
Onsite Support Desk Engineer
New York, NY
Full-time
Onsite
Mid Level
3+ years expDega Systems is a dynamic and fast-growing MSP committed to delivering top-tier IT solutions to clients. They are looking for an Onsite Support Desk Engineer to provide hands-on technical support at client sites and assist with IT deployments and project assistance.
ConsultingIT ManagementProfessional Networking
Responsibilities
Provide onsite troubleshooting and resolution for escalated technical issues
Install, configure, and maintain hardware, software, and network infrastructure
Collaborate with the Service Desk team to resolve tickets efficiently
Assist the Projects team with deployments, migrations, and infrastructure upgrades
Maintain detailed documentation of onsite visits and solutions
Deliver excellent customer service and build strong client relationships
Qualification
Required
3+ years of IT support experience, preferably in an MSP environment
Proficiency with Windows/macOS, Office 365, networking, and common business applications
Strong troubleshooting skills for desktops, servers, and network devices
Experience with Intune, Autotask, Ninja, and Addigy
Hands-on experience with Active Directory, Azure, and cloud-based solutions
Ability to work independently in onsite client environments
Excellent communication and customer service skills
Valid driver's license and ability to travel to client sites
Company
Dega Systems
Dega Systems is a supplier of VoIP and I.T. Services assist small companies and non-profits through the clause of their technology systems.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase