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Realtor.com · 12 hours ago

Payment Operations Manager

Austin, Texas, United States

Full-time

Hybrid

Mid, Senior Level

5+ years exp

Realtor.com® is a leading online real estate platform that connects buyers, sellers, and renters with expert guidance. They are seeking a skilled Payment Operations Manager to oversee the transfer of rent payments between tenants and landlords, while leading a team focused on payment processing and fraud prevention.

PropTechReal EstateRental Property

H1B Sponsor Likely

Responsibilities

Manage and lead the payment operations and fraud prevention teams, overseeing day-to-day transaction processing, reconciliation, payout flows and issue resolution, ensuring millions of dollars in payment flows are handled accurately and on time

Own and continuously improve payment operations workflows including disbursement, settlement, reconciliation, returns, exception handling and root-cause analysis

Develop, implement and refine identity-verification and fraud-prevention workflows (in partnership with Compliance) that balance protection with a seamless tenant and landlord experience

Evaluate and optimize fraud detection systems, define escalation policies for suspicious behavior, oversee customer communications and monitor loss and failure metrics

Partner with product and engineering teams to build the long-term payments strategy, including front-end review processes, backend settlement architecture and platform migration efforts

Collaborate with Finance to ensure accurate reconciliation, clean audit trails and smooth interface between payments operations and financial reporting

Define, track and report on KPIs for payments operations and fraud prevention, monitoring trends, identifying improvement opportunities and presenting to leadership

Serve as the subject-matter expert for all payment-related discussions across the organization

Qualification

Payments operationsFraud preventionTeam leadershipStripeData analysisCommunication skillsProblem-solvingCollaboration

Required

5+ years of experience in payments operations (settlement, disbursement, processing) and/or fraud prevention in a fintech, marketplace or platform environment

2+ years working with Stripe or a similarly robust payments platform that handles payouts, dispute handling, fraud detection, and identity verification

Proven people leadership experience (3+ years managing a team of direct reports), with a track record of building, mentoring and scaling teams and processes

Bachelor's degree or equivalent experience

Strong problem-solving instincts and ability to prioritize across multiple tasks in a fast-moving environment

Excellent communication skills. You're comfortable explaining payments flows, risks and strategy to both technical and non-technical stakeholders

A data-driven mindset — you use analytics to synthesize transaction data, identify patterns, propose improvements and drive operational change

Experience collaborating effectively across Product, Engineering, Finance and Compliance

Preferred

Experience leading a payments infrastructure migration

Familiarity with ACH rails (NACHA rules and audit framework, return codes, bank file structures)

Experience in a B2C tech company

Accredited ACH Professional (APP) certification

Benefits

Inclusive and Competitive medical, Rx, dental, and vision coverage

Family forming benefits

13 Paid Holidays

Flexible Time Off

8 hours of paid Volunteer Time off

Immediate eligibility into Company 401(k) plan with 3.5% company match

Tuition Reimbursement program for degreed and non-degreed programs

1:1 personalized Financial Planning Sessions

Student Debt Retirement Savings Match program

Free snacks and refreshments in each office location

Company

Realtor.com

Glassdoor3.4

Realtor.com is an online platform that allows users to search for real estate property records, houses, condos and lands. It is a sub-organization of Move.

Founded in 1996

Santa Clara, California, USA

1001-5000 employees

https://www.realtor.com/

H1B Sponsorship

Realtor.com has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (26)

2024 (62)

2023 (26)

2022 (83)

2021 (88)

2020 (52)