Apply on Employer Site

Vermont College of Fine Arts · 1 week ago

Student Financial Services Coordinator

MONTPELIER, VT 05602

Full-time

Hybrid

Entry Level

$27/hr - $34/hr

1+ years exp

Vermont College of Fine Arts is seeking a Student Financial Services Coordinator to provide quality customer service in assisting students with financial aid and account clearance processes. The role involves counseling students, processing financial aid awards, and managing student accounts to ensure proper billing and collections.

Higher Education

Responsibilities

Provide financial aid counseling to prospective and current students on the various federal, institutional and state aid programs

Conduct financial aid workshops; perform verification, enforce satisfactory academic progress, perform student aid packaging and awarding of students

Respond to inquiries regarding all aspects of the financial aid process

Process financial aid awards in accordance with federal, state, and institutional. Interpret student aid legislation

Advise students in person and/or by telephone

Assist students with the completion of required forms

Understand and maintain current knowledge of all financial aid programs. Also, act as a resource person for support staff

Work with individual student files to perform verification and recalculation of financial need when necessary

Identify errors on ISIR's/SAR's and assist the student in the correction process

Monitor students' satisfactory academic progress

Ensure student awards do not exceed the total cost of attendance

Assist with entrance and exit counseling sessions

Assists students with all questions relating to completing the steps required to obtain education loans, e.g. federal and private

Perform other duties as assigned including support for both VCFA and CalArts financial aid programming and services

Coordinate with the Director of Financial Aid to complete Return to Title IV (R2T4) calculation for withdrawn students

Counsel students regarding their financial obligation to the institute

Explain the institute’s policies and procedures as they relate to student accounts

Review student billing and financial aid awards to determine out-of-pocket costs and balance due; assist students with setting up a payment plan to cover

Work closely with Enrollment Management, the Controller and other offices of the institute to resolve student related concerns

Thoroughly respond to inquiries from students and staff by way of email, phone, and in person

Monitor student account balances, keeping students informed of their account status. This may involve follow-up with the students regarding payment plans and the application for financial aid

Assist with collection efforts of past-due accounts

Manage student account holds; verify clearance to register and receive transcripts and diplomas

Initiate student refund requests for students with excess funds or overpayments

Coordinate and follow up on payment plans with the contracted tuition management service

Invoice and coordinate with Veteran Affairs, Employers, Department of Rehabilitation, ROTC, etc. for students with benefits from outside organizations

Maintain student files and correspondence

Qualification

Financial Aid CounselingStudent Account ManagementEllucian ApplicationsData CompilationCustomer Service SkillsOrganizational SkillsInterpersonal SkillsCommunication Skills

Required

Ability to use independent judgment, and to manage and impart confidential information

Skill in the use of personal computers and related software applications

Through knowledge of: Business English and arithmetic; general office methods, procedures, and practices

Ability to gather data, compile information, and prepare reports

Strong organizational skills and detail-oriented

Strong customer service, interpersonal and communication skills, and the ability to work effectively with a diverse faculty, staff, and student body

Preferred

Bachelor's degree from a four-year accredited college or university preferred; and one to two years related experience and/or training; or equivalent combination of education and experience

Preference will be given to those who have previously worked in a Financial Aid Office, and/or Higher Education Finance