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Amazon · 1 day ago

Customer Experience Operations Manager, Amazon Leo Enterprise Customer Support

Bellevue, Washington, USA

Full-time

Onsite

Senior Level, Lead/Staff

$125K/yr - $216K/yr

8+ years exp

Amazon is a leading company focused on delivering fast, reliable internet connectivity through its low Earth orbit satellite network, Amazon Leo. The role of the Amazon LEO Enterprise Support Operations Manager involves leading a team to provide exceptional support experiences for strategic customers in logistics and transportation, driving operational excellence and fostering relationships across various stakeholders.

Artificial Intelligence (AI)DeliveryE-CommerceRetail

No H1B

U.S. Citizen Only

Responsibilities

Lead and develop a team of Enterprise Support Concierge specialists, providing mentorship, career development, and performance management

Drive operational excellence and standardization in support delivery for Amazon LEO services and solutions

Build and maintain strategic relationships with stakeholders across the value chain

Partner with global peers to oversee the development and execution of support strategies for enterprise customers

Collaborate with Sales, Solutions Architecture, and Product teams to ensure seamless customer experience

Design and implement metrics and processes to enhance customer satisfaction

Manage high-priority escalations and critical situations

Lead continuous improvement initiatives across the support organization

Foster strong partnerships with cross-functional teams to optimize service delivery

Qualification

Customer relationship managementOperational excellenceLeadership experienceData analysisLogistics experienceMulti-lingual capabilitiesTeam developmentStakeholder management