U.S. Office of Personnel Management (OPM) · 1 week ago
Human Resources Specialist (Account Manager)
U.S. Office of Personnel Management (OPM) is seeking a Human Resources Specialist (Account Manager) to join their HR Solutions team. The role involves consulting with Federal agencies on the implementation and use of USA Staffing products, providing training, and serving as a primary contact for customer agencies.
GovernmentRecruitingVirtual Workforce
Responsibilities
Consult with Federal agencies on the implementation and ongoing use of USA Staffing products and services
Serve as the primary point of contact for USA Staffing customer agencies, responding to their questions and requests for information or assistance
Strategize and execute project plans and change management strategies in support of customer agencies fully implementing USA Staffing and/or select features
Provide USA Staffing and related systems demonstrations, training, and consulting to Federal agency customers
Work with the customer to define problem statements and collect requirements for basic and advanced system enhancement requests
Use problem-solving techniques to provide technical system guidance to customers on system configurations, business process decisions, and standard operating procedures related to system use
Serve as an internal expert on USA Staffing features and functionality
Qualification
Required
Must be a U.S. Citizen or National
Males born after 12-31-59 must be registered for Selective Service
Suitable for Federal employment, determined by a background investigation
May be required to successfully complete a probationary period
Candidates will not be hired based on their race, sex, color, religion, or national origin
Complete the initial online assessment and USAHire Assessment
This position is not eligible for inclusion in a bargaining unit
One year of specialized experience is equivalent to 12 months at 40 hours per week
You must have one full year (52 weeks) of specialized experience that is at least equivalent in difficulty and complexity to work performed at the GS-12 grade level
Specialized experience for this position must include ALL of the following: Performing the full range of staffing functions in USA Staffing to include the following: creating assessment tools, creating vacancy announcements, reviewing applications, creating certificates of eligible applicants, and responding to questions from applicants and hiring officials regarding the status of the recruitment action
Evaluating Federal staffing, recruitment, and assessment practices to recommend USA Staffing System configurations and process improvements that meet organizational goals
Providing training (on-the-job, formal, informal) and/or consulting on Federal staffing functions within the USA Staffing system to customers, HR users, or Hiring Managers
Merit promotion applicants must meet time-in-grade requirement as defined in 5 CFR 300, Subpart F
One year at the GS-12 level is required to meet the time-in-grade requirements for the GS 13 level
You must meet all qualification and eligibility requirements within 30 days of the closing date of this announcement
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social)
You will receive credit for all qualifying experience, including volunteer experience
Company
U.S. Office of Personnel Management (OPM)
The U.S. Office of Personnel Management (OPM) serves as the chief human resources agency for the federal government.
Funding
Current Stage
Late StageLeadership Team
Recent News
2025-12-15
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2025-10-22
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