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Corpay · 1 week ago

Client Services Account Manager

Wichita, KS

Full-time

Onsite

Entry, Mid Level

2+ years exp

Corpay is currently looking to hire a Client Service Account Manager within their Corpay Lodging line of business. In this role, you will manage a portfolio of customers, providing premium customer care and building long-term relationships while maximizing business opportunities.

Financial ServicesFinTechPaymentsRisk Management

Responsibilities

Primary point of contact for all matters specific to assigned customers

Overseeing all daily activities for assigned customers

Expanding and building strong, long-term relationships with primary contacts, key stakeholders, and Senior Managers within each assigned customer

Identifying and nurturing growth opportunities within each assigned customer and communicating those opportunities to a manager

Identifying the customer’s objectives and challenges concerning savings, average rate, business rules and controls, hotel coverage, process efficiency, and convenience, and visibility to data (reporting)

Anticipating, developing, and proposing creative solutions to satisfy the objectives and challenges of assigned customers

Identifying and resolving situations within assigned customers that could lead to attrition or inhibit growth

Assisting with and participating in customer account reviews

Conducting detailed customer surveys to uncover needs or issues

Identifying and securing tax exemptions where applicable

Providing constructive feedback to Corpay Lodging Management about customer issues and concerns

Completing assigned monthly goals

Performing other duties as assigned

Qualification

Customer service experienceAccount management experienceMS Office proficiencyAnalytical skillsOrganizational skillsProactive mindsetVerbal communication skillsWritten communication skillsPresentation skillsInterpersonal skillsDetail-orientedTeamwork