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True Connection Communities · 2 weeks ago

Sales Counselor

Chesapeake Bay, Seabrook, TX, US

Full-time

Onsite

New Grad, Entry Level

$21/hr - $24/hr

True Connection Communities is dedicated to providing safe and affordable housing through its manufactured home communities. The Sales Counselor is responsible for assisting the Sales Manager with daily operations, providing exceptional customer service, and effectively selling and renting community homes to achieve occupancy goals.

CommunitiesElder CareHealth CareResidential

Responsibilities

Assist the Sales Manager in day-to-day sales operations of the community

Create an exceptional first impression of the community by warmly greeting all customers immediately upon entering the sales office

Ensure the sales office is set up to Windward expectations each morning by following the Shiny Face protocol

Maintain the Salesforce lead base through accurate, timely data entry, report utilization, periodic data clean up, etc. All customer interactions must be documented in Salesforce

Maintain online home listings by managing and updating inventory, including pricing, pictures, and descriptions, as provided by the Sales Manager, on a regular basis

Ensure that all marketing materials and supplies in the sales office are fully stocked and professionally displayed

Confirm all signage and flags throughout the community are properly and professionally displayed

Shadow Sales Manager to learn the Sales Process and the Windward Way

Learn and provide accurate information to the customer as directed by the Sales Manager. Information may include pricing, special offers, inventory, and other pertinent details to encourage customers to schedule an appointment and ultimately chose our community

Confidently be able to encourage customers to purchase a home in our community and work to convert current rental residents into homeowners

Maintain frequent and scheduled follow-up to advance leads/opportunities through the sales process. Use personal and creative follow up techniques including customized and targeted messages and promotions to create urgency and eliminate barriers to the sale

Work closely with the MLO team to ensure that all home purchase applications and paperwork are submitted correctly and in a timely manner

Collaborate with the Sales Manager to ensure home availability, prioritize inventory and create a cohesive team environment at the community level

Ensure the sales office is staffed, fully functional and operational, 7 days a week

Inspect/ensure sales office, model and inventory homes are in excellent, show condition daily. Conduct first impressions tour weekly. Identify curb appeal and community environment/aesthetics weaknesses and opportunities

Perform other duties as assigned