Zoox · 1 week ago
Senior Systems Engineer, Field Issues
Foster City, CA
Full-time
Onsite
Senior Level
$175K/yr - $260K/yr
6+ years expZoox is on an ambitious journey to develop a full-stack autonomous mobility solution for cities. They are seeking an experienced systems engineer to ensure the safe continuous operations of Zoox technology by managing field service issues and improving operational safety requirements.
Artificial Intelligence (AI)Autonomous VehiclesMachine LearningRoboticsTransportation
Responsibilities
Be the point of contact for SDMA for field service issues related to SDMA safety and fail operational metrics. Triage the issue and lead/support the issue resolution process. Be available to support onsite issue investigation and resolution with short notice
Design and improve internal tooling to support efficient triage and investigation of service events
Conduct root cause analysis using industry-standard methodologies (5-why, fault tree, fishbone analysis, FMEA, CAST, etc.)
Recommend corrective action plans (short and long-term) and improvement strategies based on investigation findings and align with cross-functional stakeholders (engineering, operations, legal, safety policy, manufacturing, etc.) to define the solutions. These corrective action plans could include engineering solutions in hardware and software, as well as operational mitigations and process improvement
Ensure continuous feedback loop to to improve and refine operational safety requirements
Proactively identify potential safety hazards and service issues in Zoox’s field operation of autonomous driving as a service through structured predictive safety analysis and review of historical operational data
Be a part of the rotational on-call engineering team during milestone launches and operations
Brief and report to executive teams
Qualification
Required
BS degree in a relevant engineering field
Have minimally 6-8 years of working level experience and 5+ years of experience in deploying and managing complex field operations in relevant domains
Hands on experience with incident investigations
Experience automating and improving processes for quality and efficiency
Systems engineering and system safety training
Possesses excellent EQ with an empathetic communication style that fosters connection, collaboration and motivation
Track-record in managing complex cross-functional projects
Preferred
Working experience in automotive industry or the autonomous driving technology industry
Familiarity with large-scale data analysis and prioritization for use in quantitative risk analysis
Working level experience with safety critical systems
Familiarity with industry safety standards such as MIL-STD-882, ISO 26262, ISO 21448, etc
Benefits
Paid time off (e.g. sick leave, vacation, bereavement)
Unpaid time off
Zoox Stock Appreciation Rights
Amazon RSUs
Health insurance
Long-term care insurance
Long-term and short-term disability insurance
Life insurance
Company
Zoox
Zoox is an AI robotics company that provides mobility-as-a-service and self-driving car services. It is a sub-organization of Amazon.
1001-5000 employees
H1B Sponsorship
Zoox has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (293)
2024 (297)
2023 (209)
2022 (204)
2021 (131)
2020 (83)
Funding
Current Stage
Late StageTotal Funding
$955MKey Investors
Grok Ventures
2020-06-26Acquired
2019-10-21Convertible Note· $200M
2018-07-08Series B· $465M
Leadership Team
Nelson Pedreiro
Sr. Vice President, Hardware
Z
Zheng Gao
Director of Hardware Engineering
Recent News
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2025-12-13
Company data provided by crunchbase