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Freeway Insurance Services, Inc. · 1 day ago

Payment Center- Bilingual Customer Service Representative

Watertown, NY

Full-time

Onsite

New Grad, Entry Level

$15/hr - $16/hr

Freeway Insurance Services America, LLC is one of the largest privately held insurance brokers in the United States, known for its commitment to career advancement. The role of a Bilingual Customer Service Representative involves processing customer payments, managing inbound calls, and building relationships with clients.

Auto InsuranceHealth InsuranceInsuranceLife InsuranceProperty Insurance

Responsibilities

Process customer monthly payments

Manage large amounts of inbound calls in a timely manner

Engaging in active listening with callers, confirming or clarifying information and diffusing any customers, as needed

Connects very quickly; builds and leverages client relationships

Complete mail sorting tasks

Qualification

Bilingual in EnglishSpanishCustomer service experienceSales experienceMulti-tasking skillsCommunication skillsRelationship buildingActive listening

Required

High School Diploma or GED

Sales or customer service experience

Ability to build relationships with sales customers

Excellent follow-up and multi-tasking skills

Ambitious professional motivated by opportunity for advancement

Excellent written and verbal communication skills

Preferred

Bilingual in English and Spanish

Benefits

Recognition culture

Comprehensive Benefits package including medical, dental, vision and life insurance

Retirement Plan: A 401K plan with a percentage of company-matched contributions

Fitness: We reimburse up to $10 a month to an employee for their gym

Employee Assistance Program: Confidential assistance to you or anyone in your household who is experiencing personal or professional problems — at no cost

Extra Perks: Access to disability, hospital indemnity, health advocate program, universal life, critical illness, and accident insurance plans.