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SAP · 1 day ago

SAP NS2 Technical Quality Manager / Support Architect - MaxSecure

Herndon, VA, US, 20171

Full-time

Hybrid

Senior Level, Lead/Staff

$132K/yr - $225K/yr

10+ years exp

SAP is the global market leader for business software and related services, and SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary. The Technical Quality Manager/Support Architect will be responsible for Premium Engagements delivery execution contributing to the revenue and growth initiatives of NS2 support as it relates to the delivery of MaxSecure engagements.

AnalyticsBusiness IntelligenceBusiness Process Automation (BPA)ComputerData ManagementFinanceSoftware

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Act as a trusted advisor in safeguarding and optimizing the adoption and consumption of digital innovation of SAP-centric solutions at Customer

Management of complex customer relationships and PE engagement(s) on assigned account(s) within Federal, Department of Defense, State, Local, Education, Healthcare (SLED) public, and/or private sector customers who engage in MaxSecure or associated contracts from NS2 (SPSLE/SES)

Gathers insights about the customer’s business and roadmap with SAP as a basis for a successful engagement delivery

Directly advises the Customer on solution operations to support business continuity

Leads Premium Engagement Steering Meeting to align and report SAP’s involvement and activities at the customer

Maintains and updates an accurate view of PE Time Actuals/Revenue forecasting (TQM, Expert Service Days and/or Expert On-Demand Days) on a weekly basis in NS2 financials (ECC)

Identifies strategic opportunities for developing the Premium Engagement

Manages the PE Customer engagement service plan and works with Customer and SAP Center of Expertise (CoE) to plan, schedule, and deliver on committed days/services

Participates and contributes to SAP Virtual Account Team (VAT) meetings to stay informed of Customer environment, opportunities, and issues/challenges

Takes a proactive approach to managing PE engagement plan and services at Customer, and is the primary Point of Contact for managing Customer escalations; during and outside of normal business hours, as required

Works with NS2 Secure Support and the PE Backoffice, including Mission Control Center (MCC) to resolve customer tickets and/or other related incidents identified on the engagement

Prepares and submits weekly status PE status reports to Customer and NS2 PE Shared Mailbox

Drives Engagement Planning to ensure SAP’s involvement in relevant areas and initiatives at the customer

Manages stakeholders on a continuous basis to establish a long-term, trusted customer relationship

Identifies risks to avoid harm to customer’s business

Directly advises the customer to provide guidance and to be regarded as trusted advisor

Ensure quality of outcome reporting to demonstrate the value of the engagement to the customer

Must be able to travel up to 80% or as needed per the customer

Qualification

SAP Engineering ManagementCloud MigrationERP ImplementationTechnical ArchitectureCyber SecuritySAP AGS CertificationsCustomer Relationship ManagementStakeholder ManagementCommunication SkillsCollaboration Skills

Required

Must be a U.S. citizen; SAP NS2 does not offer Visa sponsorships for this role

Must be able to obtain and maintain a security clearance

Requires 10+ years of work experience in business software implementation consulting and/or support

Requires 5+ years of work experience managing or delivering SAP engineering, maintenance, or maintenance related services

Demonstrated experience in expert level customer facing communication and presentation skills with executive level

Demonstrated experience in moving on-premise software to cloud, cloud migrations, IAAS, PAAS, and/or SAAS solutions

Bachelor's degree in Compute Science, Information Technology, Security or related. Years of experience may be used in lieu of a degree

Prior experience in ERP software implementation

Prior experience in software services sales, contract management and/or negotiations required

Expert knowledge of the SAP Maintenance Portfolio, its value and delivery, including SAP Enterprise Support, SAP Standard Support, SAP Product Support for Large Enterprises, SAP MaxAttention, and SAP ActiveEmbedded

Strong Verbal and Written Communication

Ability to Build trusted relationships with key Customer stakeholders

Ability to lead and manage own work with minimal supervision

Ability to orchestrate and collaborate across multiple domains and efforts

Ability to understand customer's business model

Ability to measure and communicate business values

S4 and/or SAP ERP Implementation (e.g., Greenfield, Brownfield, Bluefield)

Data Center Migration (On-Premise-to-Cloud or Hybrid Models)

System landscape models and Technical Architecture

Cloud Architecture (Private, Public)

Transformation and/or Migration Experience (On-Premise -to- Cloud)

Integration and Extensibility (Business Technology Platform)