KeHE Distributors · 5 days ago
Coordinator, Customer Support
Elkton, FL
Full-time
Onsite
Entry, Mid Level
$20/hr - $24/hr
2+ years expKeHE Distributors is a natural, organic, specialty and fresh food distributor that values a people-first culture. The Customer Support Coordinator will manage customer inquiries, troubleshoot issues, and ensure effective communication between teams to resolve customer concerns while producing national promotions and ensuring order compliance.
AgricultureConsumer GoodsFood and BeverageHealth CareLifestyleRetail
Responsibilities
Assess and assign unresolved issues to different teams by communicating the customer’s issues effectively
Become an expert in ABC Company’s properties and policies
Engage with customers via phone, email, and text to solve issues and address complaints
Work in multiple company systems and tools to ensure partner success
Responsible for producing all national promotions and publications including advertising for grocery and natural channels
Ensure compliance of orders with cash policies and procedures
Complete all aspects of orders and credits from entry to inquiries and research
Performs file synchronization between KeHE system and customer to minimize related operational credits
Coordinates system entry of national and customer specific promotions assigned
Production of vendor, customer, item level, and other ad hoc reporting as assigned
Process new items, price change, and promotional paperwork flow to account managers and retailers as assigned
Assist customers with inquiries related to transportation related issues
Create authorized lists as assigned
Help with problem solving and troubleshooting issues
Other duties and projects as assigned
Qualification
Required
High School Diploma or equivalent required; bachelor's degree preferred
2 + years of experience in a back office, sales support role
Detail-oriented, action-oriented, and possess perseverance and drive for results
Organized with ability to have solid planning, and priority setting skills, strong problem-solving skills
Ability to establish credibility and to be decisive but be able to recognize and support the organization's preferences and priorities
Service oriented, but assertive and/or persuasive
Excellent communication skills and ability to get along with diverse groups of people
Analytical skills and solid customer service skills are necessary
Must be proficient with MS Office with advanced Excel skills
Benefits
Health/Rx
Dental
Vision
Flexible and health spending accounts (FSA/HSA)
Supplemental life insurance
401(k)
Paid time off
Paid sick time
Short term & long term disability coverage (STD/LTD)
Employee stock ownership (ESOP)
Holiday pay for company designated holidays
Company
KeHE Distributors
KeHE Distributors is a fresh and natural, organic wholesale foods distributor.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
TowerBrook Capital Partners
2019-05-17Private Equity
Leadership Team
Gene Carter
Chief Operating Officer
Brian Wilkinson
Chief Information Officer
Recent News
2025-09-24
KeHE Distributors
2025-09-24
Company data provided by crunchbase