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N.C. Department of Information Technology · 1 day ago

Systems Administrator I

Wake County, NC

Full-time

Hybrid

Entry Level

$75K/yr - $79K/yr

2+ years exp

The North Carolina Department of Health and Human Services (DHHS) is responsible for ensuring the health and well-being of all North Carolinians. They are seeking a Systems Administrator I to provide technical and analytical support for the IT Division by administering Microsoft Windows Server systems and managing cloud operations to ensure system reliability and performance.

Information Technology & Services

Work & Life Balance

Responsibilities

Administer Microsoft Windows Server systems and virtual server components, including performance monitoring and capacity management

Respond to system alerts, troubleshoot issues, and perform remediation to maintain optimal functionality

Implement system updates, patches, security enhancements, and digital certificate management

Manage, monitor, and support a high-availability virtual infrastructure, including VMware ESXi and vCenter platforms

Manage and maintain server endpoint security and monitoring solutions

Support cloud environment operations, including provisioning and configuration on platforms such as AWS and Azure

Lead system upgrades, improvements, and project initiatives as directed by IT management

Develop and maintain documentation for system configurations, maintenance procedures, and performance monitoring

Ensure system availability, integrity, and performance by monitoring server and storage systems

Troubleshoot and resolve complex technical issues and provide consultation on system architecture and performance optimization

Qualification

Microsoft Windows ServerVMware ESXiAWSMicrosoft AzureSystem troubleshootingPerformance monitoringSecurity patchingHelp desk systemsEndpoint managementDocumentation

Required

Bachelor's degree in computer science or an IT related field or a closely related field from an appropriately accredited institution and two years of progressive experience in systems software programming

Associate degree in computer science or an IT related field or a closely related field from an appropriately accredited institution and three years of progressive experience in systems software programming

An equivalent combination of education and experience

Preferred

Documented experience administering Microsoft Windows Server environments, including configuration, performance monitoring, security patching, and troubleshooting in enterprise-scale deployments

Proven experience managing VMware virtualization technologies such as ESXi and vCenter, including high-availability configurations, capacity planning, and proactive performance optimization

Hands-on experience implementing and supporting public cloud services on platforms such as Amazon Web Services (AWS) or Microsoft Azure, including provisioning, configuration, and monitoring for scalability and security

Demonstrated experience utilizing enterprise help desk ticketing systems such as ServiceNow or Jira to manage workflows, resolve technical issues, and document resolutions in alignment with IT service management standards

Experience deploying and maintaining data backup solutions, endpoint management systems, and security monitoring tools to ensure system integrity and compliance with organizational policies