LPA Retail Systems · 1 week ago
IT Customer Care Specialist
Burnsville, MN
Part-time
Onsite
Entry Level
$21.50/hr - $26.44/hr
1+ years expLPA Retail Systems is a rapidly growing technology company focused on point-of-sale software and hardware solutions for retailers. They are seeking an IT Customer Care Specialist to provide customer support, assist with software upgrades, and troubleshoot hardware issues. This role is temporary and part-time, requiring effective communication and a customer-oriented approach.
HardwarePaymentsPoint of SaleRetail TechnologySoftware
Responsibilities
Responds to service requests via phone, email, and support portal
Maintains schedule by completing and working through the provided dispatch calendar
Answers incoming service calls and triages appropriately
Develops and grows relationships with new and existing clients
Follows issues and tickets through to completion
Takes accurate and detailed notes within the company’s support applications
Provide installation services both remotely and on-site based on client’s current needs
Organizes and upkeeps schedule based on current needs and company policy
Communicates professionally both internally and externally
Develops a thorough knowledge of all hardware and software utilized by LPA Retail and it’s customers or partners
Troubleshooting and researching client issues
Completes accurate and honest Time-sheets on a regular basis according to company policy
Communicates regularly, thoroughly, and appropriately in all aspects of the position
Always provides an accurate paper trail
Meeting and exceeding weekly, monthly, and annual goals as defined by the leadership team
Provide exceptional customer support to all clients equally
Carries a positive attitude and motivators to all clients and co-workers
Delivers Feedback in a timely manner
Other responsibilities as assigned
Qualification
Required
Able to speak eloquently and professionally
Self-Motivated and eager to grow
Positive attitude towards clients, co-workers, and the company
Good knowledge of Windows operating systems
Be able to multitask while under pressure
1-3 years technical customer service
1-3 years of experience in IT or related services
Experience managing networks, servers, and routers
High School Diploma, GED, or equivalent
Experience with SQL a plus
Able to lift and push 40+ pounds
Preferred
Windows: 1 year
Help desk: 3 years
Company
LPA Retail Systems
LPA Retail Systems is a recognized leader in POS software, hardware, and related services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase