DoorDash · 2 weeks ago
Account Manager, Restaurants
Tempe, AZ
Full-time
Hybrid
Entry Level
1+ years expDoorDash is a technology and logistics company focused on empowering local economies. The Merchant Success Manager will support and grow SMB restaurant partners by managing a high volume book of merchants, building relationships, and optimizing their performance on the DoorDash platform.
AppsDeliveryE-Commerce PlatformsFood DeliveryOnline Portals
Responsibilities
Make outbound dials to existing merchants from your book of business (500+ accounts) to upsell them on DoorDash products and marketing spend
Establish goals and key performance indicators for current DoorDash partners (SMB restaurant merchants)
Advise business owners on promotions and spending to achieve their revenue goals
Communicate with merchants by phone and email on an ongoing basis to monitor and support progress toward their goals
Deliver and present quarterly business reviews ("QBR") that review a brand’s partnership with DoorDash, pinpointing success, highlighting areas for revenue optimizations, and planning for areas of opportunity and growth
Reduce churn, while identifying and supporting new store expansions
Collaborate with internal growth teams to identify the best products to pitch to merchants
Ability to travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business-related necessities
Qualification
Required
1+ years of experience in client-facing sales roles, increasing customer satisfaction, retention, and product adoption
1+ years of experience in Outbound Sales being held to DTT minimums
1+ years of experience in business operations or related setting
Experience in prior Outbound sales, account management, portfolio management, or related roles
Experience using Salesforce or similar CRM tools
Versed in using Google Sheets or Microsoft Excel (can maintain complex spreadsheets), on an intermediate to proficient level
Demonstrate empathy with customer needs and adapt to meet their unique goals
Benefits
Premium healthcare
Wellness expense reimbursement
Paid parental leave
Company
DoorDash
DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash.
10001+ employees
H1B Sponsorship
DoorDash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (530)
2024 (510)
2023 (413)
2022 (612)
2021 (439)
2020 (126)
Funding
Current Stage
Public CompanyTotal Funding
$5.22BKey Investors
Durable Capital PartnersT. Rowe PriceDarsana Capital Partners
2025-05-27Post Ipo Debt· $2.75B
2020-12-09IPO
2020-06-11Series H· $400M
Leadership Team
Tony Xu
CEO and Co-founder
Stanley Tang
Co-Founder / Chief Product Officer
Recent News
Crain's New York Business
2026-01-24
2026-01-23
Company data provided by crunchbase