Mindlance · 1 day ago
Consumer Experience Specialist
DC-Baltimore Area
Contract
Onsite
Entry Level
$30/hr - $31/hr
2+ years expMindlance is a Non-Profit/Insurance company, and they are seeking a Consumer Experience Specialist to advocate for CLIENT Members by providing a high-touch consumer experience. The role involves responding to complex inquiries, analyzing data for improvement, and collaborating with various stakeholders to enhance consumer experiences.
Human Resources
Hiring Manager
Akansha Gupta
Responsibilities
Facilitate Ombudsman service through CLIENT Services providers by ensuring the resolution of escalated issues and complaints affecting products and services branded by CLIENT. Maintain A+ rating with the Better Business Bureau
Collect consumers’ expressed insights regarding their wants, needs, and perceptions about CLIENT and CLIENT branded products and services through the program and provides input to/for process improvements
Maintain an in-depth knowledge of CLIENT’s product and service offerings while staying abreast of current industry trends within the health, financial and lifestyle industries. Manage and update Knowledge Management system used for the Member Relations Team via the SharePoint site
Work collaboratively with Account Development Managers and Product Managers to identify consumer pain points through tracking and reporting. Share information learned through Voice of the Consumer with all internal and external stakeholders throughout the CLIENT Organization, and use this analysis to deliver an improved consumer experience
Qualification
Required
Completion of an Associate's degree and experience in a dedicated customer service/ communications environment or equivalent combination of minimum two years specialized training / experience
Effective verbal and written communication skills a must
Ability to navigate multiple tasks simultaneously
Strong problem-solving, analytical, and decision-making skills
Must be capable of working autonomously and within a team environment
In-office/open office environment with the ability to work effectively surrounded by moderate noise
Company
Mindlance
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services
1001-5000 employees
H1B Sponsorship
Mindlance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (53)
2023 (37)
2022 (72)
2021 (36)
2020 (40)
Funding
Current Stage
Late StageLeadership Team
R
Rajat Paul Dhall
Co-Founder & Managing Director
V
Vik Kalra
Co-Founder and Managing Director
Recent News
2025-11-19
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2025-05-17
2025-04-14
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