Adtalem Global Education · 1 day ago
End Point Technician
Chicago, IL
Full-time
Hybrid
Mid Level
$18.70/hr - $32.86/hr
3+ years expAdtalem Global Education is a national leader in post-secondary education and a leading provider of professional talent to the healthcare industry. The End Point Technician is responsible for the installation and troubleshooting of personal computer hardware and software, providing support and maintaining inventory accuracy within a LAN/WAN environment.
EdTechEducationHigher Education
Responsibilities
Timely installation and repair of computer system hardware, operating systems, software and peripherals
Timely installation and configuration of VOIP telephones
Provide onsite and offsite end user support
Setup and configure A/V equipment for meetings
Manages assigned service requests
Maintain inventory accuracy of computer hardware
Tests new software and hardware for compatibility
Escalates high impact or VIP technology issues
Maintains and builds positive customer relationships
Provide training on PC use, connecting to corporate network, and peripheral usage
Participates as a technical resource needed in both large and small projects
Develops, documents, and implements technology policy and procedures
Works closely across IT teams to ensure effective communication and project escalation
Completes other duties as assigned
Performs other duties as assigned
Complies with all policies and standards
Qualification
Required
Bachelor's Degree BS/BA degree in Computer Science, Networking, or related field
3 years enterprise (2500+ clients) experience with Microsoft Windows Clients (XP/Windows 7) in a Windows 2008 Active Directory environment
Experience using SCCM (MDT/OSD) for imaging PCs
Experience of supporting offsite end users via remote support tool. (LogMeIn Rescue and Configuration Manager)
Experience troubleshooting Macintosh OSX
Experience supporting mobile devices (Blackberry, Window Mobile, Android, Apple iOS)
Knowledge of Windows networking including DHCP, DNS, WINS, TCP/IP
Knowledge of hardware component repair (desktop, notebook, printer)
Knowledge of the major client software packages (MS Office 2010/2013, McAfee, Oracle, IBM Client Access, FTP, Adobe, Cisco Call Center, Remedy, etc.)
Knowledge of Microsoft Exchange mailbox management
Strong customer service and excellent communication skills along with the ability to work well with others in a team environment
Strong analytical skills with demonstrated problem solving ability
Self-starter with the ability to independently resolve problems
Ability to perform effectively in a fast paced environment with short timelines
Ability to maintain high quality of work while supporting multiple critical projects
Benefits
Health, dental, vision, life and disability insurance
401k Retirement Program + 6% employer match
15 Days of Paid Vacation Days each Calendar Year
12 Paid Holidays + 2 floating holidays
Company
Adtalem Global Education
Adtalem Global Education is a provider of educational services and the parent organization of Advanced Academics
10001+ employees
H1B Sponsorship
Adtalem Global Education has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (10)
2023 (14)
2022 (16)
2021 (6)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2019-10-21Acquired
1991-06-28IPO
Leadership Team
Stephen W. Beard
Chairman and Chief Executive Officer
Evan Trent
SVP, Chief Strategy & Transformation Officer
Recent News
thefly.com
2025-12-16
2025-12-16
Company data provided by crunchbase