Hewlett Packard Enterprise · 6 days ago
Customer Success Methodology Project Manager
Colorado Springs, Colorado
Full-time
Onsite
Senior Level
$106K/yr - $214K/yr
5+ years expHewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. They are seeking a Customer Success Methodology Project Manager to develop, deploy, and drive continuous evolution of customer success practices across diverse business segments. This role involves architecting and standardizing methodologies aligned to the customer success strategy and enabling data-driven customer engagement.
Data CenterEnterprise SoftwareInformation TechnologyIT ManagementNetwork Security
Responsibilities
Develop and evolve customer success (CS) methodologies, playbooks, and lifecycle templates that align with enterprise CS strategy and segment-specific needs
Collaborate with CS App business process lead to translate methodology into scalable workflows within the CS platform
Define and refine robust customer health scoring requirements to enable predictive risk identification and targeted interventions
Lead cross-functional initiatives to standardize sales and success processes, driving productivity and seamless customer handoffs
Develop training content, support BU office hours, and communicate methodology updates to drive adoption
Leverage closed-loop feedback mechanisms to iterate on CS practices, incorporating industry recognized practices and internal performance data
Monitor success metrics to ensure methodology adherence, and manage project timelines, stakeholder expectations, and communication plans to ensure successful delivery of CS transformation initiatives
Qualification
Required
First Level University Degree or equivalent combination of education & experience
Minimum 5 years' experience in project management or customer success
Certified Customer Success Management (CCSM) Level 2 or higher preferred
PMP or Prosci certifications are a strong plus
Strategic thinking with deep knowledge in customer success frameworks and lifecycle management
Advanced project and change management capabilities, including stakeholder engagement, organizational readiness, and cross-functional collaboration
Proven expertise in developing playbooks, guides and templates aligned to brand guidelines
Exceptional communication and influence skills across executive and operational levels
Familiarity with CS platforms, digital enablement tools, and sales processes
Benefits
Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion
Company
Hewlett Packard Enterprise
Hewlett Packard Enterprise is an edge-to-cloud company that uses comprehensive solutions to accelerate business outcomes.
10001+ employees
H1B Sponsorship
Hewlett Packard Enterprise has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (532)
2024 (585)
2023 (591)
2022 (523)
2021 (551)
2020 (398)
Funding
Current Stage
Public CompanyTotal Funding
$2.85BKey Investors
Elliott Management Corp.
2025-04-15Post Ipo Equity· $1.5B
2024-09-10Post Ipo Equity· $1.35B
2015-11-02IPO
Leadership Team
Antonio Neri
President & CEO
Fidelma Russo
EVP & GM, Hybrid Cloud and Chief Technology Officer
Recent News
2026-01-11
2026-01-09
2026-01-09
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