Tranzeal Incorporated · 1 day ago
Patient Representative
Malvern, PA
Contract
Hybrid
New Grad, Entry Level
0+ years expTranzeal Incorporated is seeking an Admissions Specialist I to support their patient placement process. The role involves responding to inquiries, coordinating patient placements, and building relationships with healthcare providers while adhering to performance metrics and quality standards.
Big DataBusiness IntelligenceCloud InfrastructureInfrastructureMachine Learning
Hiring Manager
Anuradha Mahanand Padhi
Responsibilities
Respond professionally, promptly, and courteously to inbound calls, e-mails and faxed referrals and/or requests for treatment options
Request placement and/or respond to inquiries regarding treatment options via outbound calls, email, and/or other designated contacts
Place outbound calls to Hospitals to complete placement requests
Willing and able to partner with Field Operations to visit Doctor’s offices and Hospitals to build, enhance and/or establish those relationships
Adhere to performance metrics and quality assurance call standards
Utilize all tools and resources to coordinate and complete the placement of a patient
Maintain data forms e-faxed from the eld and enter in the appropriate database
Under the direction and supervision of the supervisor, develop and enhance processes to ensure effective growth within placements as well as treatment option modalities
Build positive relationships with Hospitals, Discharge planners, Case Managers, & teammates across the Village and provide customer service excellence
Achieve the metrics and goals set for the department
Work during expanded/non-traditional hours to serve patients and teammates (in different time zones)
Comply with all HIPAA regulations regarding patient information to ensure confidentiality of patient health information (PHI)
Ability & willingness to learn about Kidney Disease and related topics
Excellent customer relationship and inter-company network building skills
First-class ‘Red Carpet’ customer-centered skills
Ability to empathize with all customers under stressful circumstances and yet remain operationally effective and focused on business goal
Organized, ability to multi-task with excellent time management and prioritization skills
Attention to accuracy of details and relentless follow-through with a curious and investigative inclination
Ability to proactively add knowledge gained to the CRM databases to improve processes and help rene procedures
Ability/willingness to work overtime
Ability to understand and follow DGS and employment policies and procedures
Adherence to achieving the metrics and goals that are set for the department and receptivity to constructive feedback and development
Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position
Liaises with teammates at other locations to provide customer service excellence
Perform other duties as assigned
Able and willing to work overtime as required
Understand and Follow DGS and processes
Understand and follow DGS and teammate policies and procedures
Qualification
Required
High School diploma or equivalent required
Minimum of 6 months' related experience required
Data entry speed of 25-40 keystrokes per minute required
Basic computer skills and proficiency in Microsoft Excel and Access
Intermediate computer skills and proficiency in Microsoft Word and Outlook
Company
Tranzeal Incorporated
Tranzeal is an industry leading global Business Transformation Service Provider.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Neha Varma
Associate Director- Client Partner
Sheehan Khera
Client Partner
Company data provided by crunchbase