Rockwell Automation · 5 days ago
Customer Care Manager
Mayfield Heights, Ohio, United States
Full-time
Hybrid
Mid, Senior Level
2+ years expRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. As a Customer Care Team Lead, you will manage a diverse team to ensure high standards of customer service while driving performance improvements and fostering a great customer experience.
HardwareIndustrial AutomationSales AutomationSoftware
No H1B
Responsibilities
Managing a diverse team to achieve daily goals while maintaining a great customer experience
Developing workflow processes to support departmental goals and meet customer needs
Developing, measuring, and analyzing metrics/team performance to gain efficiencies
Identifying opportunities for process improvements and system enhancements to improve the performance of the department
Interfacing with internal business units on practices and procedures
Interfacing with various levels of the organization, including Rockwell Automation sales and our distributor partners to resolve customer escalations
Establishing departmental goals and implementing performance management/reward and recognition practices with your team
Conducting performance evaluations for the team; identifying strengths and weaknesses and offering coaching and mentoring
Exercising good commercial judgment and operating in a highly visible, high-pressure environment
Qualification
Required
Bachelor's Degree or equivalent relevant experience
Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening
Preferred
A minimum of 2 years management experience
Strong passion for coaching and developing team members in a customer care team
A demonstrable understanding of contact center metrics and their impact
Change management experience
You are ethical, forward-thinking, intelligent, optimistic, and resilient
You have excellent interpersonal, leadership, and communication skills
Benefits
Health Insurance including Medical, Dental and Vision
401k
Paid Time off
Parental and Caregiver Leave
Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
Company
Rockwell Automation
Rockwell Automation specializes in industrial automation and information, makes its customers more productive.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$500MKey Investors
Public Service Commission of Wisconsin
2025-05-16Post Ipo Debt· $500M
2023-07-12Grant
1978-01-13IPO
Leadership Team
Blake Moret
Chairman and Chief Executive Officer
Christian Rothe
Chief Financial Officer
Recent News
Business Standard India
2026-01-02
Company data provided by crunchbase