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KeyBank · 1 day ago

Technical Account Manager

Cleveland, OH

Full-time

Hybrid

Senior Level

$94K/yr - $175K/yr

7+ years exp

KeyBank is a financial institution seeking a Technical Account Manager (TAM) to work with technical client representatives on API integrations and technical system design. The TAM will assist clients throughout the onboarding process, ensuring successful service launches and ongoing support, while collaborating with various internal teams to deliver effective solutions.

Banking

Responsibilities

Negotiate win-win solutions, fostering an atmosphere of respect and accountability

Work with KeyBank sales and product teams to prepare technical solution architecture, pricing, proposals, and implementation plans and provide overview to API based clients

Guide Client implementation and Ongoing Servicing for API products and services

Document and present overview of proposed solutions for client banking, underwriting, processing, reporting, and servicing

Assist other product and solutions engineers in creating practical demonstrations of the proposed solutions and demonstrating them to other members and the customer

Analyze current technologies used within the customer environments and map solutions with steps and processes for improving products and solutions over time

Help craft product, utilizing your in-depth knowledge and understanding of the product(s), customers, end-users, and subject matter expertise within PayFac, ISV payments, Merchant Onboarding/Acquiring, API based Commercial Account Reporting, Account Validation, Payment Origination, Webhooks, and Virtual Account Management (VAM), and/or Omni-channel digital experiences. Work with stakeholders and Engineering to thoroughly document features, epics and stories with good acceptance criteria

Support and guide the Agile process. Contribute to Agile meetings: Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective

Facilitate the creation and monitor the execution of initiatives, epics, tasks, and timelines, keeping these measurable and achievable

Collaborate effectively across multiple cross-functional teams, including Sales, Product Owner, SMEs, Marketing, Legal, Compliance, Data Analytics, Engineering, and Design

Qualification

API TechnologyMerchant AcquiringPayment FacilitationSolutions EngineeringAgile Process ExperienceTechnical Systems ManagementDatabase StructureFintech Product DevelopmentEntrepreneurial AttitudeError Resolution ForensicsClient-Facing MeetingsCommunication SkillsCollaboration Skills

Required

Bachelor's degree or higher

Minimum 7 years experience in solutions engineering

Minimum 3 years of integrated merchant acquiring and/or payment facilitation products experience

Experience building fintech products within a larger enterprise banking environment, including functional, compliance and operational aspects with a high level of detail

Experience working with one or more transaction system in an api based facilitation model (ACH, Real-time payments – including either card network or Fed systems, Wire transfer, etc.)

Industry expertise and strong business acumen in Small Business and Commercial Banking, as well as payments

Experience working with ERPs and Treasury Management System integrations

Deep understanding of API Technology including mTLS Certificate exchange including API design and integration standards, common formats and associated tools (postman, .json format, etc.)

Knowledge of merchant acquiring and servicing, PayFacs, Payment Processing, and the related technologies

Conceptual understanding of database structure and data management practices

Ability to conduct error resolution forensics (diagnostic support for API errors, testing of multiple integration point systems or funds flows)

Agile Process Experience

Demonstrated ability to communicate clearly and effectively with clients across multiple formats, including leading client‑facing meetings and producing high‑quality written and slide‑based deliverables

Entrepreneurial attitude with a high adaptability, where you've shifted between any of these 'roles' regularly: Product, Technology, Delivery

Executive presence & communication. Experience collaborating and driving consensus across multiple levels of a complicated environment

Strong ability to triage effectively, with sound judgment in determining when to take initiative independently and when to engage additional team members for collaboration

Shows a high level of collaboration, partnering effectively with others to deliver strong client results

Ability to use proprietary developer portal

Experience with various technical tools as needed (postman, SQL query managers, IDEs, testing tools, etc., as well as access to bank systems and third party payment management platform on an as-needed-by-client basis)

Preferred

Degrees in a technical field information management, computer science, physical sciences including coursework in technical systems management, IT, software or electrical engineering, or similar field highly preferred