Apply on Employer Site

TMX Group · 1 week ago

IT Support Technician (Contract)

New York - 225 Liberty Street

Full-time, Contract

Onsite

New Grad, Entry Level

$35/hr - $40/hr

TMX Group is a leading global exchange organization, and they are seeking an IT Support Technician to provide technical support and ensure customer satisfaction. The role involves troubleshooting issues with various devices and applications, managing support calls, and adhering to security guidelines.

Financial ExchangesFinancial ServicesInsuranceMarket ResearchStock Exchanges

Comp. & Benefits

No H1B

Responsibilities

Answer phone calls as part of the IT Support ACD Helpline on how-to questions and general inquiries. This includes problem resolution with Windows Operating Systems, Apple devices, tablets, cell phones, Google applications, shrink-wrap and custom client applications, network issues, PCs, printers, and other hardware devices

Image/build and deploy replacement Laptops and Desktops

Setup desk workstations including Monitor on arms, docking station, keyboard, mouse, and headset

Interact with technical support groups, vendors, and the client to manage problems not resolved on first contact

Provide desk-side support including desktop setup, telephone/Android/iPhone setup, and Audio/Video Conference setup and support

Provide meetings, and video conferencing support

Log all calls in the appropriate call-logging tool

Adhere to process and TSX security guidelines, provide input for on-going productivity improvements, work on various projects, assume ownership of various roles within the team and be accountable for team targets and measurements

Work with a variety of enterprise applications including (but not limited to) Google Workspace, ServiceNow, including hardware, software and access requests

Complete CADs (Change, Add, and Deletes) and ServiceNow onboarding tickets for employees that are moving, new, and departing

Provide VPN support to remote users