Volvo Construction Equipment · 1 day ago
Service Writer
San Leandro, CA
Full-time
Onsite
Entry Level
$28/hr - $33.50/hr
2+ years expVolvo Construction Equipment is committed to shaping sustainable transport and infrastructure solutions. The Service Writer will provide administrative support to the Service Department, maintaining clear communication with staff and customers while ensuring adherence to safety and company policies.
3D PrintingBuilding MaintenanceBuilding MaterialConstructionElectronicsManufacturingReal Estate
Responsibilities
Maintain consistent service reports as directed, focus on timely preparation of work orders to achieve closure objectives. The accurate summary of technician notes so complete narratives reflect the complaint, cause and correction
Open and/or close internal and external work orders as directed in a timely manner
Follow the approved service department administrative policies and procedures applicable to work order flow from opening to closure
Contribute to the accurate filing and correspondence related to product updates, bulletins, and other materials, as assigned
Assist with the coordination of work order completeness for internal and external customers, as directed
Adhere to safety and health precautions as outlined within VCES publications
Perform other duties as assigned by supervisor
Qualification
Required
Must have at a minimum, a High School diploma or equivalent with 2-3 years of experience as an administrative or office assistant
Proficient in Microsoft products like Excel, and Word is required
Customer relations and phone etiquette skills
Demonstrates professionalism and approaches others in a tactful and respectful manner. Accepts responsibility for own actions and follows through on commitments
Works with integrity, treats people with respect, and inspires the trust of others
Adapts to changes in the work environment and able to deal with the frequent changes, delays, and/or unexpected events
Teamwork /Supportive environment – office setting
Able to work planned overtime when required / approved
Proficient Writing Skills
Able to self-manage goals and assignments with minor direction
Requires prolonged periods of sitting and/or standing and occasional stooping, bending, and overhead reaching
Occasional lifting, pulling, caring, or pushing objects or materials, up to 10lbs
Will be potentially exposed to noisy, dusty areas including outdoor elements and environment
Must be able to climb stairs and may need to climb up heavy equipment and use a small step ladder
Preferred
Bachelor's degree or higher from an accredited college in business administration or a related field is highly desired
2-3 years of experience with warranty, sales or vehicle repair or maintenance work orders is highly preferred
Bilingual is a plus – fluent with English, oral and writing skills
Benefits
Competitive medical, dental and vision insurance.
Generous paid time off.
Competitive matching retirement savings plans.
Working environment where your safety, health and wellbeing come first.
Focus on professional and personal development through Volvo Group University.
Programs that make today’s challenging reality of combining work and personal life easier.
Company
Volvo Construction Equipment
Volvo Construction Equipment develops, manufactures and markets equipment for the construction and related industries.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Andrew T.
Human Resources Business Partner
Aurelie LEVET
Sr People & Culture partner ~ Sales & Marketing North America
Recent News
Hindu Business Line
2025-12-10
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