Whop · 1 day ago
Customer Success Lead
Brooklyn, NY
Full-time
Hybrid
Mid, Senior Level
$100K/yr - $100K/yrWhop is a company dedicated to empowering entrepreneurs with tools for business success. The Customer Success Lead will oversee a team to ensure exceptional customer support, manage escalated issues, and drive team performance through effective leadership and communication.
E-CommerceInternetMarketplace
Responsibilities
Handle escalated Intercom tickets and complex customer issues
Lead daily team meetings to review progress and opportunities for improvement
Identify and fix any workflow or escalation inefficiencies
Review team member performance and individual conversations
Help with new member training and existing member upskilling
Make sure your team is in the loop and trained on any upcoming product updates
Identify and raise biggest product issues to product and engineering teams
Qualification
Required
Previous experience leading a high-performing, customer-facing team
Previous experience in customer support or a similar role, ideally at a startup or high-growth company
Excellent communication skills—both written and verbal
Ability to juggle tasks and manage time in a fast-paced environment
Preferred
Familiarity with Whop, Intercom, Slack, and Linear is a bonus
Company
Whop
Whop is a marketplace designed for entrepreneurs, facilitating the buying and selling of communities, courses, and software.
Founded in 2021
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$18M2023-07-20Series A· $17M
2022-01-01Seed· $1M
Leadership Team
Steven Schwartz
Co-Founder / CEO
Cameron Zoub
Co-Founder - CGO
Recent News
2025-10-10
2025-10-09
Company data provided by crunchbase