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ACV Auctions · 1 week ago

Body Shop Estimator

Springfield, MO, USA

Full-time

Onsite

Entry, Mid Level

2+ years exp

ACV Auctions is a technology company transforming the automotive industry by revolutionizing how dealers buy and sell cars online. They are seeking a Body Shop Estimator who will be responsible for providing accurate repair estimates and ensuring excellent customer service while coordinating with customers and insurance providers.

AppsAutomotiveMarketplaceMobile Apps

No H1B

Responsibilities

Actively and consistently support all efforts to simplify and enhance the customer experience

Utilize estimating software to write detailed and accurate repair estimates that include parts and labor

Responsible for customer communication including greeting, obtaining sign off for repairs, periodic updates and status reports, and final repair review

Follow the vehicle through the repair process and provide real-time customer updates

Delivered repaired vehicles back to the customer and ensure customer satisfaction

Provide regular coordination with adjusters, technicians and customers

Properly hand off vehicles to the disassembly team to start repairs after repair sign off has been received

Perform other duties as assigned

Qualification

Estimating softwareBody shop repair experienceInsurance company experienceEffective communicationOrganizational skillsMultitasking skillsEnglish proficiency

Required

Ability to read, write, speak and understand English

Must have 2 years' experience in body shop repair or repair estimator

Experience working with insurance companies

Effective communication skills, both verbal and written, with the ability to interact professionally with clients, vendors, and internal stakeholders

Demonstrated organizational and multitasking skills, with the ability to prioritize and meet deadlines

Able to lift, push, pull, or move items weighing up to 25 lbs. for various needs, including maintaining traditional office equipment such as printers, fax machines, copiers, and computers

Benefits

Multiple medical plans including a high deductible, low cost health plan

Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance

Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance

Generous paid time off options, including up to 15 vacation days per year (increasing with years of service), the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation

Employee Stock Purchase Program with additional opportunities to earn stock in the Company

Retirement planning through the Company’s 401(k)