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OneDigital · 1 day ago

Benefits Specialist

Oakbrook Terrace, IL

Full-time

Onsite

Entry, Mid Level

2+ years exp

OneDigital is committed to helping people do their best work and live their best lives. The Benefits Specialist will manage a book of assigned clients, ensuring they understand their benefits and maintaining compliance, while also collaborating with the benefits team to optimize processes and provide exceptional service.

Human ResourcesInsuranceLife InsuranceSmall and Medium Businesses

Culture & Values

No H1B

Responsibilities

Assist with specifications, development, testing and implementation of new plan designs for renewal or clients adding on new plans (setting up benefit plans with multiple tiered pricing structures)

Reports, policies, and procedures that relate to benefits administration and service

Support the benefits team as needed and daily support of client account managers, payroll and sales as needed

Work collaboratively with the team coordinating compliance and systems for clients

Maintain data integrity and system functionality of all benefits information to ensure accuracy of all benefits enrollments and benefits related data in system of record to provide vendors and the organization with accurate information

Optimize the performance of our benefits admin system, including gathering and analyzing data, developing, and implementing new benefits process, documenting processes, and making recommendations for improvement

Responsible for performing benefits analysis, validations, and audits to ensure quality control and adherence to established procedures

Resolve client inquires, provide relevant information as requested internally and externally

Organizes and prioritizes work to ensure timely, effective, efficient, and economic delivery of services, including delivering or coordinating the delivery, as appropriate, of Resourcing Edge compliance and administrative solutions

Manages open cases to ensure problem resolution in the shortest amount of time possible, while keeping clients regularly advised of status and anticipated resolution date

Documents customer interactions in the CRM system

Ensures proper triage, escalation, and effective resolution of all inquiries

Responsible for taking initiatives and action towards professional development, taking on stretch assignments and additional projects, as well as staying advised of statutory and regulatory payroll and compliance practices

Provide ACA configuration and support (1095’s)

Designing and implementing workflows supporting routine benefits tasks

Qualification

Benefits administrationData analysisCompliance managementPrism HR platformMicrosoft Office SuiteCustomer serviceProblem solvingTime managementTeam collaborationWritten communicationVerbal communication

Required

Must be eligible to work in the United States without the need for work visa or residency sponsorship

Technical skills are mandatory and proficiency in Outlook, Microsoft Office Suite, Typing

Strong written and verbal communication skills with a talent for precise articulation of customer issues

Bachelor's degree or 2 years benefits service experience

Great problem-solving mindset, thinking first from principles of customer care

Preferred

Provides accurate information in a friendly, professional, and empathetic manner translating to a positive customer experience

Previous payroll experience is a plus

Highly organized and detail oriented

Passion for working in a team environment

Ability to manage multiple projects running concurrently

Critical thinking, problem solving and time management

Knowledge of Prism HR platform is a plus, along with building benefit forms, workflows and validating enrollment processes strongly preferred. Experience with any HRIS incorporating benefits administration will substitute for direct Prism experience