Viasat · 1 day ago
Satellite Ground Station Field Service Engineer
Duluth, GA
Full-time
Onsite
Senior Level
$90K/yr - $134K/yr
5+ years expViasat is a global communications company focused on delivering innovative solutions for various sectors including commercial, government, and military applications. The Satellite Ground Station Field Service Engineer will play a critical role in installing and maintaining satellite communications equipment, providing technical support, and ensuring operational efficiency for customers.
InternetOptical CommunicationTelecommunications
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Providing technical support for SATCOM earth station customers globally
Interfacing directly with customers to address their needs
Working independently to identify root causes of problems and implement effective solutions, ensuring minimal downtime for customers
Coordinating with the engineering team at headquarters to promptly resolve any issues that arise, supporting customer requirements
Qualification
Required
5 years of field-related experience
Aptitude to lead technical resolution while performing emergency restoral actions on ground station equipment, including: ACUs, Up converters, Down converters, HPA's, fiber optic subsystems, LNA/LNB's, antennas, Baseband and IP equipment (modems, multiplexers, DVB, Broadband platforms)
Direct experience repairing and installing satellite earth stations
Self-motivated with the internal drive and initiative to begin and continue tasks without external stimulus
Capable of quickly adapting to new and dynamic situations in diverse environments
Proficiency in providing remote technical assistance and working independently to quickly identify root cause and formulating temporary and/or long-term solutions
Ability to handle working long hours in stressful work environments until successfully resolving customer issues
Experience installing, configuring, and troubleshooting LAN and other IP equipment on customer sites
Microsoft Office suite experience (Word, Excel, PowerPoint)
Competency to develop and execute test plans and draft test reports
Ability to demonstrate problem-solving skills, an analytical mindset, and strong communication skills
Bachelor's Degree in a technical discipline or associate degree plus equivalent work experience
US citizenship is required for this position
Possession of Active Secret clearance or ability to obtain one
Capability to be on-call after hours for up to 30%
Ability to travel up to 50%, including internationally
Possession of an active US passport or ability to obtain one within six months of start date
Willing to comply with vaccination requirements established by government entities for the purpose of travel
Ability to pass skills testing for grip and static strength, dynamic lifting and work/positional tolerances
Capability to work at heights and confined spaces
Preferred
1+ years of experience with Viasat specific products (3880 ACU, AC4100, AC4100+, VTR-4100, VTR-5100, and VHR modem product line)
Advanced analytical skills to troubleshoot problems to the root cause and to implement short- and long-term solutions
Ability to work under pressure and to communicate effectively directly with customers
Experience working in Sales Force, ServiceNow or other Ticketing and Workflow tools
Top Secret Clearance with SCI eligibility
Benefits
Additional cash or stock incentives may be provided as part of the compensation package
A range of medical, financial, and/or other benefits
Company
Viasat
Viasat is a global communications company that offers satellite services.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$3.16BKey Investors
UK Space AgencyNASA
2025-11-21Grant· $1.15M
2024-09-09Post Ipo Debt· $1.98B
2023-09-13Post Ipo Debt· $733.4M
Leadership Team
Andy Lincoln
Chief Engineer
Don Buchman
President Aviation
Recent News
2025-12-20
2025-12-18
2025-12-16
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