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Duly Health and Care · 2 days ago

Ancillary Receptionist - Physical/Occupational Therapy

Joliet, IL

Full-time

Onsite

Entry Level

$15.10/hr - $22.70/hr

1+ years exp

Duly Health and Care is a healthcare provider, and they are seeking an Ancillary Receptionist for their Physical and Occupational Therapy department. The role involves welcoming patients, managing patient information, and ensuring a smooth check-in process while providing excellent customer service.

Health CarePersonal HealthWellness

Responsibilities

Acknowledges and welcomes patients and visitors

Informs staff of patient/visitor arrival and provides instruction, assistance and information as to completion of requires paperwork and waiting times

Answers general questions about the facility: location, rest rooms, elevators, hours of operation, etc

Ensures waiting area is clean, tidy, and has appropriate patient announcements and brochures

As directed, conveys information to patients and/or visitors

Assistants or calls for assistance with patients with ambulatory difficulties

Obtains registration information from patient for input into EPIC

Verifies and/or updates demographic and health plan information

Checks patients in and out of clinic

Provides patients with information regarding payment obligations, HIPAA Notice of Privacy practices, clinic policies, and collects all required forms and signatures

Schedules appointments into EPIC according to Practice protocol

Conveys schedule changes to appropriate staff

Reviews next day's schedules and as directed, prints out physician schedules in advance of visits

May assist patients with obtaining appointments at other physician and hospital sites and/or schedules lab or radiology testing

Pulls patient charts, files information correctly info patient charts, and maintains filing system

Prepares charts to clinic and/or Practice specifications

Collects copays, cash, check, or credit card payments ensuring patients receive receipts. Posts all payments in EPIC

Balances daily cash and collections

Ensures change drawers and cash are secured and appropriate financial procedures are followed in transferring payments to Corporate Identifies problematic accounts and directs them to the financial counselor or the Customer Service Department

Answers multiple lines, screens calls, takes accurate and detailed messages for all calls including telephone encounters, directs calls to appropriate support staff

Understands limits of responsibility by not providing medical advice to patients

Performs all other duties/responsibilities as assigned

Qualification

EPIC softwareMedical terminologyCustomer serviceTyping 30 wpmMicrosoft applicationsService OrientationOrganizationMulti-taskingVerbal CommunicationAdaptabilityTeam Work

Required

High school diploma or GED

Service Orientation: Capable of providing excellent service to customers, friendly and approachable demeanor, resolving customer complaints, and understanding customer service principles

Organization: Able to provide order and structure to daily processes and work environment

Verbal Communication: Capable of interacting with, and relating to, people of varying educational levels and backgrounds, conveying information clearly and succinctly, applying listening, tact, responsiveness, empathy, and confidentiality

Multi-tasking: Able to properly perform multiple duties at once, greeting, message taking, checking patients in/out, while maintaining attention to detail

Adaptability: Able to be flexible and comfortable in adjusting to changing activities. Maintains calm under pressure and is able to think clearly to enhance problem solving

Team Work: Works effectively with others to accomplish objectives and goals. Willingly offers assistance to others when the need arises

Computer Proficiency: Ability to learn and become proficient in EPIC software as well as have basic knowledge of Microsoft applications

Preferred

Prefer one year experience in customer service setting, preferably in a medical office with basic knowledge of medical terminology

Able to type a minimum of 30 wpm strongly preferred

Benefits

Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.

Access to a mental health benefit at no cost.

Employer provided life and disability insurance.

$5,250 Tuition Reimbursement per year.

Immediate 401(k) match.

40 hours paid volunteer time off.

A culture committed to community engagement and social impact.

Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.