Hereford Insurance Company ยท 5 days ago
CUSTOMER SERVICE/RECEPTIONIST
Long Island City, NY, US
Full-time
Onsite
New Grad, Entry Level
$17/hr - $25/hrHereford Insurance Company is seeking a Customer Service/Receptionist to provide exceptional customer service and support to their Office Services Department. The role involves answering calls, directing them appropriately, and managing clerical tasks such as mail processing and logging incoming packages.
Auto InsuranceCommercial InsuranceFinancial ServicesInsurance
Responsibilities
Answer main telephone lines and transfer a caller to the appropriate voicemail of claims personnel when same is unavailable
Provide callers with information regarding claims numbers, the names of adjusters and first reports
Take accurate messages as needed
Page claims personnel to assist walk-in clients
Open and prep HIC mail for scanning
Assist with department mailing of checks for BI, PD, WC, and NF
Assist with the mailing of expense checks for BI and PD
Receive summons and subpoenas, stamp, log and prep for scanning
Log incoming courier packages (FedEx, UPS, USPS) Log and provide receipts for incoming payments
Qualification
Required
Answer/direct incoming calls and provide exceptional customer service to ensure 'first-call resolution,' as well as de-escalate issues
Trouble-shoot and provide clerical/mail processing support to the Office Services Department as needed
Answer main telephone lines and transfer a caller to the appropriate voicemail of claims personnel when same is unavailable
Provide callers with information regarding claims numbers, the names of adjusters and first reports
Take accurate messages as needed
Page claims personnel to assist walk-in clients
Open and prep HIC mail for scanning
Assist with department mailing of checks for BI, PD, WC, and NF
Assist with the mailing of expense checks for BI and PD
Receive summons and subpoenas, stamp, log and prep for scanning
Log incoming courier packages (FedEx, UPS, USPS)
Log and provide receipts for incoming payments
Company
Hereford Insurance Company
Hereford Insurance Company is an Insurance Company based out of Long Island City, New York.
Founded in 1997
201-500 employees
Funding
Current Stage
Growth StageRecent News
bloomberglaw.com
2025-07-04
2025-04-26
Company data provided by crunchbase