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Cognizant · 4 days ago

L3 Support Desktop Engineer

California, United States

Full-time

Onsite

Mid, Senior Level

$64K/yr - $92K/yr

5+ years exp

Cognizant is seeking a Desktop Engineer to provide advanced technical support for their end-user environment. The role involves resolving complex issues, supporting executive users, and ensuring a reliable experience across Windows and macOS systems.

ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering

No H1B

Responsibilities

Own and resolve high-impact L3 support issues beyond Tier 1 capabilities

Perform root cause analysis and implement long-term fixes

Provide discreet, high-touch support for executives and VIP users

Troubleshoot advanced issues across operating systems, VDI, application integrations, and business tools

Support and optimize Windows and macOS environments

Use tools such as ServiceNow and Nexthink to improve service quality and user experience

Partner with networking and infrastructure teams on cross-functional issues

Deliver remote and deskside support with a focus on strong customer experience

Contribute to ongoing improvements in IT processes and service delivery

Qualification

L3 support experienceWindows 10MacOS supportServiceNowVDI environmentsIncident managementITIL CertificationCompTIA Network+Microsoft Certified Modern Desktop Administrator AssociateCommunication skills