Deskside Support Technician jobs in United States
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GTS Technology Solutions · 4 days ago

Deskside Support Technician

positionAustin, TX
timeContract
remoteHybrid
seniorityEntry, Mid Level
date1+ years exp

GTS Technology Solutions is seeking a Systems Administrator II – Deskside Support Services to provide Tier 2 desktop and device support in a fast-paced enterprise environment. This role supports agency staff across multiple office locations and works closely with IT teams to ensure reliable, secure, and responsive technology services.

ConsultingInformation TechnologySoftwareStaffing Agency
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Senior Management
Hiring Manager
Audra Lincoln
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Responsibilities

Support agency staff hardware, software, network, and mobile device functionality (desktops, laptops, tablets, smartphones)
Perform move/add/change assignments and handle service requests
Troubleshoot and resolve incidents within defined SLAs; escalate as needed
Install, configure, and upgrade computer systems, peripherals, and system software
Monitor incident and request queues daily
Document activities, resolutions, and procedures in the ticketing system
Assist with IT initiatives such as device refreshes, site moves, and technology rollouts
Maintain and update inventory and project documentation (Excel and tracking tools)
Travel between office locations as needed to support customers

Qualification

Windows OS supportMicrosoft Office/O365Active DirectoryMicrosoft Endpoint Configuration ManagerMobile device supportNetwork familiarityTroubleshooting skillsCustomer service skillsCompTIA A+ certificationCommunication skillsTime managementIndependent work

Required

Hands-on experience supporting Windows OS, Microsoft Office/O365, and Active Directory
Knowledge of computer hardware, software configuration, and troubleshooting
Knowledge of Microsoft Endpoint Configuration Manager
Experience supporting mobile devices (laptops, tablets, smartphones)
Familiarity with networks, user account management, and security best practices
Strong customer service skills with the ability to communicate technical information clearly to non-technical users
Ability to prioritize and manage multiple requests in a fast-paced environment
Ability to work independently with limited supervision
High school diploma or equivalent required
Minimum of 12 months of experience in systems administration and/or computer systems and user support
Minimum of 4+ years' experience with information systems, processes, and procedures
Must pass a satisfactory standard criminal background check requirements upon hire
Must have reliable transportation
Ability to sit, stand, bend, squat, and lift equipment weighing 40–60 pounds
Ability to travel between office locations to support customers

Preferred

CompTIA A+ certification
Prior experience in desk-side or desktop support roles (Tier 2)
Experience in enterprise or public-sector environments
College coursework in Computer Science, MIS, or a related field preferred

Company

GTS Technology Solutions

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GTS Technology Solutions is an IT company that provides technology solutions.
dateFounded in 1984
location
Austin, Texas, USA
people-size51-200 employees
web-link
http://gts-ts.com

Funding

Current Stage
Growth Stage

Leadership Team

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Britta Butler
Chief Executive Officer
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Kristin Hunninghake
VP Strategic Partnerships
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