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Caterpillar Inc. · 3 days ago

IT Analyst Applications Solutions

Mossville, IL

Full-time

Onsite

Mid Level

$98K/yr - $146K/yr

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, committed to building a better, more sustainable world. The IT Analyst will assist Cat Technology engineers by acting as the site support liaison for all IT needs, working closely with business partners to build demands and support enterprise IT and cybersecurity initiatives.

ConstructionMachinery ManufacturingManufacturingMechanical Engineering

No H1B

Responsibilities

Work directly on technical problem identification and resolution

Work independently or as part of a team on complex infrastructure technology components that may be used by one or more applications or systems

Diagnose, troubleshoot and resolve hardware, software or other network and system problems

Perform data backups and disaster recovery operations

Participate in integrated testing and acceptance of infrastructure components

Work with IT leadership and facility management on various IT security needs

Qualification

Requirements AnalysisSystemTechnology IntegrationSystem TestingProblem SolvingDesktop SupportNetworking SkillsCustomer Support SkillsITIL Knowledge

Required

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Level Working Knowledge

Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project. Level Working Knowledge

System and Technology Integration: Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases and technology platforms. Level Working Knowledge

System Testing: Knowledge of system and software testing; ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle. Level Working Knowledge

Preferred

Be able to configure and troubleshoot issues regarding desktops, workstations, and laptops; will understand Microsoft Office Suite and be able to Install/Configure applications

Possess general networking skills, such as TCPIP settings on a PC, some knowledge of how VPN and routers work; able to diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when needed

Possess strong customer relationship and customer support skills

Experience in helpdesk, and IT site support roles, with a good understanding of IT Service Management and ITIL based support processes (Incident Management, Change Management, Problem management)