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Bernalillo County · 1 week ago

Senior Customer Service Representative - Treasurer's Office

Albuquerque, NM

Full-time

Onsite

Mid, Senior Level

$18.60/hr - $26.50/hr

2+ years exp

Bernalillo County is dedicated to building a high quality of life for its residents and offers a strong focus on work-life balance. The Senior Customer Service Representative in the Treasurer's Office is responsible for handling complex tax inquiries, processing payments, and maintaining confidential taxpayer records.

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Responsibilities

Conducts detailed research on property tax information for complex taxpayer problems, court cases, condemnation suits and other research projects. Communicates findings to taxpayers and prepares reports for department administration

Maintains confidential taxpayer files and documents

Responsible for receiving, accounting, and recording payment transactions related to property tax receipts from individual taxpayers and mortgage companies, and miscellaneous payments received

Monitors and verify source documents in processing tax and miscellaneous payments

Calculates interest and penalty charges on delinquent accounts

Researches and prepares payment adjustment forms for tax refunds and re-applies

Performs tax prepayments tasks. Researches and prepare tax release documents for Manufactured/Mobile home liens and releases

Processes Platt tax payments, which require research to ensure validity of documentation before Platt receives final authorization

Researches, processes, completes, reviews, and maintains necessary documents/reports and/or tasks for bankruptcy cases, splits and combines, condemnations, delinquent notices, and state auctions

Assists with daily updates to the tax roll, which include but are not limited to changes in ownership, values, exemptions, and legal descriptions

Processes, prepares, and when necessary complete interest and penalty removals, payment under protest money, Top 10 Taxpayers for the City and County, 10-year tax searches, and condemnations

Responds to tax roll and tax related questions both orally and in writing

Reviews and verifies system entries and information on data processed reports

Performs varied customer service functions including liaison for volunteer groups and taxpayers in specialty areas, collection efforts on delinquent taxes, clerical, microfilming and coverage tasks

Assists in the training of personnel

The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities