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Inside Higher Ed · 1 week ago

Part Time PC Technician III

Houston, TX

Full-time, Part-time

Onsite

Entry, Mid Level

$16.33/hr - $16.33/hr

1+ years exp

Inside Higher Ed is associated with Lone Star College, which offers high-quality education to over 80,000 students. The Part Time PC Technician III role involves supporting and maintaining computer systems and peripherals, ensuring optimal workstation performance, and providing end-user training and assistance.

Digital MediaEducationHigher EducationJournalismRecruiting

Responsibilities

Work with end users to identify and deliver required PC services

Act as a liaison and provides training and support to end users and staff on computer operations and other issues

Install, configure, test, maintain, monitor, and troubleshoot level III end user workstation hardware, networked peripheral devices, and networking hardware products

Install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products

Perform on-site analysis, diagnosis, and resolution of semi-complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed

Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems

Help maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment

Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance

Document instances of hardware failure, repair, installation, and removal

Construct, install, and test customized configurations based on various platforms and operating systems

Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs

Maintain up-to-date knowledge of hardware and equipment contracts and supervises contract-based installations

Responsible for other reasonable related duties as assigned

Qualification

Windows operating systemsMac operating systemsUnix operating systemsCustomer service orientationTechnical trainingTroubleshooting skillsReport writingFlexibility in negotiationsProject management knowledgeConflict resolution