Platform Services Consultant (1st Line Support) jobs in United States
info-icon
This job has closed.
company-logo

OMP · 13 hours ago

Platform Services Consultant (1st Line Support)

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

OMP is a leading company that optimizes supply chains with its smart software and services. They are seeking an Infrastructure Support Coordinator who will be the first point of contact for infrastructure-related tickets, ensuring timely resolution and contributing to the improvement of support processes.

ConsultingEnterprise Resource Planning (ERP)SoftwareSupply Chain Management
check
Growth Opportunities

Responsibilities

Receiving, triaging, and assigning infrastructure-related tickets
Routing tickets to the appropriate sub team (e.g., Delivery or Operations)
Monitoring ticket progress and ensuring timely resolution
Escalating issues when necessary to maintain service quality
Contributing to continuous improvement of support processes
Executing small administrative tasks (e.g., ticket trend analysis and reporting)
Executing small request for change (RFC) tasks following documented procedures

Qualification

Cloud infrastructure conceptsTicket tracking systemOrganizational skillsCommunication skillsCustomer service experienceWork methodicallyEnglish proficiency

Required

A bachelor's or a master's degree (or similar by experience) and a strong interest in IT
Excellent command of English, both written and spoken
Strong organizational and coordination skills
Familiarity with cloud infrastructure concepts (preferably Azure)
Clear and professional communication style
Skilled at handling multiple tickets simultaneously whilst remaining calm under pressure
Ability to work methodically, following established procedures in a dynamic and complex environment

Preferred

Previous work experience in a customer services environment and an understanding of service level agreements (SLAs)
The flexibility to occasionally work outside business hours and on weekends if requested
Proficiency in the usage of a ticket tracking system
Basic knowledge of Azure (e.g. Azure fundamentals AZ900)

Benefits

Health insurance
401k plan (no waiting period)
Life insurance
Paid vacation
Other competitive benefits

Company

OMP

twittertwittertwitter
Glassdoor4.2
company-logo
OMP is a software company that offers supply chain planning solutions, data management, consultancy, and user engagement services.
dateFounded in 1985
location
Wommelgem, Antwerpen, BEL
people-size1001-5000 employees
web-link
https://omp.com/

Funding

Current Stage
Late Stage

Recent News

Newswire
OMP's AI-driven Unison Planning(TM) Platform Enhances Supply Chain Agility for McCormick & Co.
2025-12-05
Newswire
OMP Miami Conference 2025: Transforming Supply Chain Vision into REAL Impact with Human-AI Synergy
2025-11-21
Morningstar.com
Fortune 500 Leaders Share AI-powered Supply Chain Excellence on Stage at OMP Conference
2025-10-22
Company data provided by crunchbase